Subject: RE: [#4629624] - 6133064340 need maintenance
From: Nada Hattar <[email-masked]>
To: Yahia Taha <[email-masked]>, Maryam Yahya <[email-masked]>
Cc: Hcmadina Wh <[email-masked]>, Shamsheer Musthafa <[email-masked]>, HB.CCCKSA <[email-masked]>, Kalyan Khadka <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 19 Jul 2022 12:22:06 +0000

Dear Team,

We tried contacting the customer but there was no answer.

Best Regards,

Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Yahia Taha [mailto:[email-masked]]
Sent: Monday, July 18, 2022 7:03 PM
To: Nada Hattar; Maryam Yahya
Cc: Hcmadina Wh; Shamsheer Musthafa; HB.CCCKSA; Kalyan Khadka; Crys_HBKSA; [email-masked]
Subject: RE: [#4629624] - 6133064340 need maintenance

@Nada Hattar<mailto:[email-masked]> please arrange to call the customer and inform clearly, warranty doesn’t cover misuse cases.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 18, 2022 7:00 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Hcmadina Wh <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4629624] - 6133064340 need maintenance

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below trail mail, team was visited and reports as follows

·         The subjected order was delivered on 01-Apr-2022
·         As per team Dining set completely damage
·         It clearly seems that this is the case of rough used, customer pushed forcefully and broke table
·         It is misused by Customer
·          Item code : 162293406 Kulltorp Novi 4-Seater Dining Set – Multicolour Qty 1
·          Attached picture for your review
·          Customer wants replacement for above mentioned item
·          Please advise further

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 18, 2022 2:46 PM
To: Hcmadina Wh <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4629624] - 6133064340 need maintenance

CAUTION: External email sender. Use care when clicking on links or opening attachments!
​Hi team
​
need maintenance
​
order number: 6133064340
CRM number:4023104
​
The customer was visited and photos were taken, but the problem has not been resolved
Kindly see attached.
​
Regards,
sumayah

On Mon, 18 Jul at 1:14 PM , ريم العازمي <[email-masked]<mailto:[email-masked]>> wrote:
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[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
السلام عليكم
12:37 PM, 18th Jul

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
12:37 PM, 18th Jul

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
12:37 PM, 18th Jul

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[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
1
12:37 PM, 18th Jul

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
12:37 PM, 18th Jul

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[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
5
12:37 PM, 18th Jul

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
12:37 PM, 18th Jul

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[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
2
12:37 PM, 18th Jul

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر
12:37 PM, 18th Jul

.
[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
6133064340
12:37 PM, 18th Jul

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
12:37 PM, 18th Jul

.
[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
قربت شهر وانا انتظرككم ولا في رد منكم !!
12:38 PM, 18th Jul

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[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
ليش هالاستهتار
12:38 PM, 18th Jul

.
[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
رفعت شكوى ولا في اي تجاوب جاء المندوب وصور الطاوله وراح وللان ماجاء منكم اي تفاعل !!
12:38 PM, 18th Jul

.
[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
انا اخذت من عندكم طاولة وانكسرت ورفعت شكوى قبل انكسرت ورفعت شكوى وجيتم صلحتوها والان انكسرت من جديد جدا سئيه جودة المنتج
12:39 PM, 18th Jul

Sumayah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
مرحبا معك سميه شكرا لتواصلك معنا ..من فضلك امهلني لحظات لتحقق
12:42 PM, 18th Jul

Sumayah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
عزيزي العميل من فضلك تزويدنا بصوره للمشكله الحاصل
12:50 PM, 18th Jul

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[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
ارسلته ع الايميل وارسلته هنا
12:51 PM, 18th Jul

.
[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
* File attached - 7d64005bcc25c22fd3a4ac.mp4 *
12:51 PM, 18th Jul

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[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
كلها منفكه خلاص خربت
12:51 PM, 18th Jul

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[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
من اول ماخذتها ماكلمت اسبوع الا انفكت جوده جدأ سئ !
12:52 PM, 18th Jul

Sumayah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
حسنا ساقوم الان برفع طلب صيانه
12:55 PM, 18th Jul

Sumayah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
من فضلك زودني ببريدك الالكتروني
12:55 PM, 18th Jul

.
[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
اتواصل معاي حق الصيانه وصور المنتج ومشى عبالي بيساويها لاكن راح وتركها
12:56 PM, 18th Jul

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[https://images.freshchat.com/30x30/fresh-chat-names/img/plane.png]
[email-masked]<mailto:[email-masked]>
12:56 PM, 18th Jul

Sumayah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
حسنا لحظات من فضلك
01:03 PM, 18th Jul

Sumayah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
لقد تم رفع طلب صيانه برقم 4023104 وسيتم التواصل معكم عبر البريد
01:08 PM, 18th Jul

Sumayah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
اي استفسار اخر؟
01:08 PM, 18th Jul

Sumayah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png]
كان من دواعي سروري مساعدتكم.
01:13 PM, 18th Jul

View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/630512414504573>

4629624:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>