Subject: Note Added - [#4358283] maintenance / 6372418705
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 18 May 2022 11:01:11 +0000

Hi ,    Kalyan.khadka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4358283    Subject:  maintenance / 6372418705   Requester: رانيا حسن    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM3C9C52F41A394A3DBEF3764B4286423D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a>
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<div class="MsoNormal">Regarding below trail mail, we sent team for inspection and reports as follows:</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">The order was delivered on 21-Dec-2021<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">As per team one of the leg in Salva Rectangular Coffee Table – White got damaged<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">It seems someone with heavy weight sat on the table or dragged it from one place to another<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">It is misuse by the customer<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Cannot repair without repayment<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Attached picture and video for your review.<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Item id 161836662 Salva Rectangular Coffee Table – White<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Stock in SOH “55”<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Customer wants replacement of the product<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Pls advise further
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><b><span style='font-family:"Britannic Bold",sans-serif;color:#323E4F'><br>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&amp;sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
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<div>From: Kalyan Khadka <br>
<b>Sent:</b> Monday, May 16, 2022 9:06 PM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;<br>
<b>Cc:</b> AmirKhan &lt;[email-masked]&gt;; Bratindra Mukherjee &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;; Yahia Taha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4358283] - maintenance / 6372418705</div>
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<div class="MsoNormal"><a id="OWAAMBD77167DA51548AF9863B68EDFD344F8" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Landmark Group</span></a></div>
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<div class="MsoNormal">Team will visit tomorrow </div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'></span>
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
</span><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'>HDO</span><span style="font-size:9.0pt;font-family:Aharoni;color:#323E4F"></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&amp;sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
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<b>From:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 16, 2022 9:08 AM<br>
<b>To:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4358283] - maintenance / 6372418705</div>
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<div class="MsoNormal">Inspection approved. </div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, May 16, 2022 8:58 AM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4358283] - maintenance / 6372418705</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Needs approval. <br>
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Hi Team,<br>
<br>
Order ID: 6372418705<br>
CRM ID: 3859209 <br>
 <br>
Issue Description: Cx complaining that one of the legs table has been broken picture  and video has been attached, kindly check and do the needful<br>
 <br>
Regards,<br>
The  Support Team.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4358283:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='http://helpsa.homeboxstores.com/helpdesk/attachments/2043339832996'>71d460db5e9cf9df6a8983.mp4</a><br />2. <a href='http://helpsa.homeboxstores.com/helpdesk/attachments/2043339832998'>broo4545.jpeg</a>