Subject: New Reply Received - 9419424288 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 21 Apr 2023 03:41:14 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9419424288 - Damaged WWD  Ticket comment <div dir="auto">Hi</div>
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<div dir="auto">We had raised the complaint on the next day of delivery. </div>
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<div dir="auto">The table has bent and is shaking even for a mild touch. It doesn't even have proper strength to support the marble layer which is kept on the top. The service person who had checked and agreed the same when he came to verify our complaint.</div>
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<div dir="auto">We have a small baby who walks frequently through the space under the table and we're really afraid that the table may break at any time. </div>
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<div dir="auto">We had shared the pictures and photos of the table and we are totally disappointed with the support and resolution time taken by such an esteemed organization like HomeBox.</div>
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<div dir="auto">We need refund for this table for which we would like to buy a better stronger table from HomeBox itself.</div>
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<div dir="auto">Thanks </div>
<div dir="auto">Faheema </div>
<div dir="auto">0525184657</div>
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<div>On Fri, 21 Apr 2023 at 7:20 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dear Customer,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>This email concerns your Customer Service case # 5993676</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Aws Adra : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Faheema,<br><br>Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>www.homeboxstores.com</a>.<br> <br>Sorry for the delay and we apologize for the inconvenience caused.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>As we have checked your complaint for Midtown Marble Top 6-Seater Dining Table from order 9419424288, we are sorry to inform you that the remaining quantity of the table has quality issues and we can not arrange the replacement.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>In this case, we will accept the table return for a refund. After your confirmation, we will request the team to arrange the pullout as soonest.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We are looking forward to hearing from you soon.<br>Thank you for your help!<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5993676