Subject: Note Added - [#6107470] 9425683177 - WWD Pending Delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 12:59:03 +0000

Hi ,    crys_hb added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6107470    Subject:  9425683177 - WWD Pending Delivery   Requester: Satendra Rao    Note Content:   <div>dear team <br><br>kindly confirm that the team will visit the cx or not  ,he keeps calling<br><br>best regards<br><br>bushra<br>________________________________________<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>From: crys_hb<br>Sent: Thursday, April 20, 2023 3:20 PM<br>To: Abdul Hameed Rasheed; Home Box<br>Cc: HomeBox Customercare UAE; HB Warehouse; HBUAE DELIVERY; Tamal Guha; Shiraj Qureshi<br>Subject: RE: [#6107470] - 9425683177 - WWD Pending Delivery<br><br>dear team<br><br>kind reminder<br><br>best regards<br>bushra<br>________________________________________<br>From: crys_hb<br>Sent: Wednesday, April 19, 2023 10:19 AM<br>To: Abdul Hameed Rasheed; Home Box<br>Cc: HomeBox Customercare UAE; HB Warehouse; HBUAE DELIVERY; Tamal Guha; Shiraj Qureshi<br>Subject: RE: [#6107470] - 9425683177 - WWD Pending Delivery<br><br>dear team<br><br><br>Cx is asking for part replacement and did not insist for the full replacement but he want to resolve the issue as soonest or he will return.<br><br>best regards<br><br>bushra<br>________________________________________<br>From: Abdul Hameed Rasheed [[email-masked]]<br>Sent: Tuesday, April 18, 2023 5:15 PM<br>To: Home Box<br>Cc: HomeBox Customercare UAE; crys_hb; HB Warehouse; HBUAE DELIVERY; Tamal Guha; Shiraj Qureshi<br>Subject: RE: [#6107470] - 9425683177 - WWD Pending Delivery<br><br>Hi Murtaza<br><br>Please speak to customer and update further to reschedule the pending<br><br>[cid:[email-masked]]<br><br>Thanks &amp; Regards<br>Abdul Hameed.R<br>Landline -04821 5931<br>Mob +971 50 614 2204<br><br>From: Home Box &lt;[email-masked]&gt;<br>Sent: Tuesday, April 18, 2023 6:04 PM<br>To: HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>Cc: HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>Subject: Fwd: [#6107470] - 9425683177 - WWD Pending Delivery<br><br><br>CAUTION: External email sender. Use care when clicking on links or opening attachments!<br>Hi Team,<br><br>WWD Pending Delivery<br><br>Order Number: 9425683177<br><br>CRM: 4821958<br><br>Issue Description: (Costagat Xmore Single Loft Bed with Storage - 90x190 cm - Beige)<br>(rpk pc) most of parts missing part no 37,38,39,40, 41,42,12(2pcs),24,25, box number not sure.item at cx place.need to issue the parts(better issue full new pc for avoid again pend)​<br><br>Cx is asking for part replacement and did not insist for the full replacement but he want to resolve the issue as soonest or he will return.<br><br>Thanks &amp; Regards,<br>Aws.<br><br>[<a href="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzY0OTU1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.O-N8xzUEoIMQY6haOo64fSwDXGtJq0ZpUxj2ZSi-1uk" rel="noreferrer">https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzY0OTU1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.O-N8xzUEoIMQY6haOo64fSwDXGtJq0ZpUxj2ZSi-1uk</a>]<br>On Tue, 18 Apr at 5:49 PM , Home Box &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt; wrote:<br>Hi Satendra,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>Kindly be informed that the team already registered the complaint for Order ID 9425683177 with us under reference # 4821958* on 17/04/2023.<br><br>We have forwarded the request to the concerned department for further action, it might take 2 to 3 working days.<br><br>Once again, sincere apologies, and thank you for your patience.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Homebox Support Team.<br><br>6107470:1125156<br>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a><br>
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