Subject: New Reply Received - 29030202208520220419 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 10:35:56 +0000

Hi Aws Adra,  The customer has responded to the ticket.  29030202208520220419 - Damaged WWD  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Just for your understanding you have wasted almost 2 months in this discussion and this is the kind of practice homebox teams always opts for. </div>
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<div dir="auto">And then later you end up saying to your customers that the item is out of warranty and we have used it for a specific duration and that's the reason you are not handling further complaints for it.</div>
<div dir="auto"><br></div>
<div dir="auto">I suggest you to go through your trail mail and check how many times you have apologized for taking so long in replying in my complaints. We also understands your tricks in such matters, how you delay things purposely to waste more time so that your items comes under out of warranty period.</div>
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<div dir="auto">This is not appreciated at all.</div>
<div dir="auto"><br></div>
<div dir="auto">Vidhi</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Apr 19, 2023, 14:28 Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Dear Valued Customer,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for writing back to us,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Sorry for the delay and the inconvenience caused.</div>
<div dir="ltr"><br></div>
<div dir="ltr">​We have already forwarded it to the concerned team to get the needed part to arrange the part replacement as soonest and we are really sorry to see that action is taking more time than usual.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We will send a reminder to the concerned team and we will get back to you with the confirmed part replacement date as soon as it will be scheduled by the team.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team.<br>
</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6117935