Subject: New Reply Received - Late Click & Collect - 9426397785
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 13:34:55 +0000 (UTC)

Hi Aws Adra,  The customer has responded to the ticket.  Late Click & Collect - 9426397785  Ticket comment <div dir="auto"><div>My concern was the app should be given right information of collection date. It was given collection date as 15th April. If didn't mention about 2-3 days. I was asking to make available items as per you app only. If you cannot meet the commitment, pls don't give wrong offers. <br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Sun, 16 Apr 2023, 11:50 am Landmark Group, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sudheer,<br><br>Thank you for contacting us,</div>
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<div dir="ltr">We can see that order 9426397785 has been placed on 14/04/2023. Kindly note that the timeframe to collect the order is 2-3 working days and we have previously asked the team to prepare your order urgently as per your request.</div>
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<div dir="ltr">We would like to inform you that your order has now arrived at the store for collection and is ready for pick-up. The order will wait there for 14 days from the time you received a message from us informing you your order is ready for collection.</div>
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<div dir="ltr">We are sorry to inform you that the order mode can not be changed to home delivery and you will be able to collect your order from the store within 14 days only.</div>
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<br>Kindly make sure to have your Emirates ID or Passport, during the pickup. <br>Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.<br><br>We thank you for your understanding and cooperation. Please let us know if we could be of any further help.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062110