Subject: Note Added - [#6063171] 9424625205 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 20:54:38 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6063171    Subject:  9424625205 - Damaged WWD   Requester: Salim    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM676B20EC86BC407795E40EF437DD7A32" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, April 15, 2023 5:16 AM<br>
<b>To:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6063171] - 9424625205 - Damaged WWD</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Damaged WWD</span></strong><b><br>
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Order Number: 9424625205<br>
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CRM: 4813565<br>
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Issue Description: (Malton 18-Pair Tall Shoe Cabinet with 4 Doors - Brown)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx complained that cabinet door is damaged. Pictures attached.    <br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 15 Apr at 4:51 AM
<span class="separator">, Salim &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Home Box,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly find pictures attached as the door of the shoebox stand is broken so do the needful to the refund the money.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Fri, 14 Apr 2023 at 2:51 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Salim,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We sincerely apologize for any inconvenience caused, <br>
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 Furniture items can only be returned before they are assembled. When our team arrives to deliver and install the items, you may inform them to return the item. Once they are assembled in your house then they cannot be returned. <br>
We do, however, provide warranty and maintenance services on all furniture items. kindly provide us with the item picture that will clarify the issue then we can do the needful </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We appreciate your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We are looking to hear you soon </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Your Friends,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6063171:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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