Subject: Note Added - [#6047947] Late Delivery - 9425116504
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 10:33:06 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6047947    Subject:  Late Delivery - 9425116504   Requester: Hamna Tariq    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dears,<br>
Noted and will arrange accordingly. </div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, April 14, 2023 9:50 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; [email-masked]; [email-masked]<br>
<b>Subject:</b> Fwd: [#6047947] - Late Delivery - 9425116504</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Marniel,<br>
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<strong><span style="font-family:-apple-system">Late Delivery</span></strong><b><br>
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Order ID: 9425116504<br>
Tracking ID: 48437083531</span></div>
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Cx Contact no: 0564753932</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx Address: Umm Al Quwain - Al Raas - Al Reem housing - 3rd floor, apartment no. 303</span></div>
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Assistance Required: Need urgent Delivery<br>
Issue Description: Customer placed the order on (Apr 8, 2023). But the order is still not delivered.<br>
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Kindly contact the customer on the following phone number (0564753932) to arrange an urgent delivery.<br>
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Thanks &amp; Regards, <br>
Ali Adil</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 13 Apr at 11:01 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Marniel,<br>
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<strong><span style="font-family:-apple-system">Late Delivery</span></strong><b><br>
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Order ID: 9425116504<br>
Tracking ID: 48437083531</span></div>
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Cx Contact no: 0564753932</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx Address: Umm Al Quwain - Al Raas - Al Reem housing - 3rd floor, apartment no. 303</span></div>
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Assistance Required: Need urgent Delivery<br>
Issue Description: Customer placed the order on (Apr 8, 2023). But the order is still not delivered.<br>
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Kindly contact the customer on the following phone number (0564753932) to arrange an urgent delivery.<br>
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Thanks &amp; Regards, <br>
Aws</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 13 Apr at 10:58 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Hamna,<br>
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Thank you for writing back to us,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Sorry for the delay and the inconvenience caused,</span></div>
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We have forwarded your delivery complaint to our courier partner and they will be in touch with you asap to deliver your order 9425116504 within 24 hours.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We request you to please allow us some time so we can work on this and do the needful.<br>
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We appreciate your patience.<br>
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Your Friends,<br>
The Support Team.</span></div>
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