Subject: New Reply Received - 9416090200 - Late Collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 09:16:16 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9416090200 - Late Collection  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Dear Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please note that, yesterday We got the message that delivery guy will come and collect the Tissue Holders but nobody came or nobody even contact us, and in the night again we got the message that
 delivery is failed.. really ????</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Our office is open from Monday to Friday 8 am – 6 pm
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Collect the products on or before Friday.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">This is really unprofessional.</span></div>
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<span style="font-size:11.0pt;color:#212121"><img width="153" height="70" style="width:1.5937in;height:.7291in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODYzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LScqt6PfY53-Mphk4CLqy1uRkahxScgt_aDlpyDOL_4" data-id="2044017148634" alt="55"></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#64233E'><br>
</span><span lang="EN-US" style='font-family:"Helvetica Neue";color:#64233E'>Secretary</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#64233E'><br>
</span><span lang="EN-US" style='font-family:"Helvetica Neue";color:#64233E'>iSpace One Central</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#64233E'><br>
</span><b><span lang="EN-US" style='font-family:"Arial Black",sans-serif;color:#64233E'>Rima Mohan</span></b><span lang="EN-US" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#64233E'><br>
</span><span lang="EN-US" style='font-family:"Helvetica Neue";color:#64233E'>t. +<img width="3" height="9" style="width:.0312in;height:.0937in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODYzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kN3fQrEw0FyH7fGSV-voZEoHR6Et1xWAOGuAQ_UAAvA" data-id="2044017148635" alt="33">971<img width="3" height="9" style="width:.0312in;height:.0937in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODYzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kN3fQrEw0FyH7fGSV-voZEoHR6Et1xWAOGuAQ_UAAvA" data-id="2044017148635" alt="33">50<img width="3" height="9" style="width:.0312in;height:.0937in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODYzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kN3fQrEw0FyH7fGSV-voZEoHR6Et1xWAOGuAQ_UAAvA" data-id="2044017148635" alt="33">738<img width="3" height="9" style="width:.0312in;height:.0937in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODYzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kN3fQrEw0FyH7fGSV-voZEoHR6Et1xWAOGuAQ_UAAvA" data-id="2044017148635" alt="33">61</span><span style='font-family:"Helvetica Neue";color:#64233E'><img width="3" height="9" style="width:.0312in;height:.0937in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODYzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QlsTDRI91w1EQQVDSiC0akPtOJcLI2S0rqYc3VfFKjk" data-id="2044017148636" alt="11"></span><span lang="EN-US" style='font-family:"Helvetica Neue";color:#64233E'>52</span><span style='font-family:"Helvetica Neue";color:#64233E'><img width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODYzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OVwULADRD6sHbRIU7i9uO2W3KQbwUBUlzeyYZtk7aQ4" data-id="2044017148637" alt="Screenshot_21"></span><span lang="EN-US" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#64233E'><br>
</span><a href="mailto:[email-masked]" title="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-family:"Helvetica Neue";color:#64233E;text-decoration:none'><img width="38" height="40" style="width:.3958in;height:.4166in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODYzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mWQZb5gbAyFmrF7zpsUHHuzqjmCTrhgy-3k0B_OYdqE" data-id="2044017148638" alt="Screenshot_9"></span></a><a href="https://ispaceproperties.ae/" title="https://ispaceproperties.ae/" rel="noreferrer"><span lang="EN-US" style='font-family:"Helvetica Neue";color:#64233E;text-decoration:none'><img width="38" height="39" style="width:.3958in;height:.4062in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODYzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oh1TmrIVfdDvZobRTtnXyoMvs1aLCuhQE4t27G2tktE" data-id="2044017148639" alt="Screenshot_10"></span></a><a href="https://www.instagram.com/ispace_offices/" title="https://www.instagram.com/ispace_offices/" rel="noreferrer"><span style="font-size:11.0pt;color:#0078D7;text-decoration:none"><img width="38" height="39" style="width:.3958in;height:.4062in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODY0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rQLYVPrlNFxZzPPFy8hOGj1_TiKKqRgGV-eI-rcmGwY" data-id="2044017148640" alt="1b"></span></a><a href="https://www.linkedin.com/company/ispace-offices" title="https://www.linkedin.com/company/ispace-offices" rel="noreferrer"><span style="font-size:11.0pt;color:#0078D7;text-decoration:none"><img width="38" height="39" style="width:.3958in;height:.4062in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODY0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.m6xMCvZLNv3K0p-n-xyonsEN93vpYwYcguEx-Bult9k" data-id="2044017148641" alt="1c"></span></a><a href="https://www.facebook.com/ispaceproperties" title="https://www.facebook.com/ispaceproperties" rel="noreferrer"><span style="font-size:11.0pt;color:blue;text-decoration:none"><img width="38" height="39" style="width:.3958in;height:.4062in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODY0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9adhFcQGZApiBve03RHKjdsmFYBE0cfZC7okwbivp5A" data-id="2044017148642" alt="1a"></span></a><span lang="EN-US" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#64233E'><br>
</span><span lang="EN-US" style='font-family:"Helvetica Neue";color:#64233E'>iSpace (Multispace Business Center L.L.C.)</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#64233E'> <br>
</span><span lang="EN-US" style='font-family:"Helvetica Neue";color:#64233E'>Office 304/305, The Offices 2, Level 3, One Central, P.O. Box 416590, Dubai, UAE</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#64233E'><br>
</span><span style="font-size:11.0pt;color:#64233E"><img width="77" height="77" style="width:.802in;height:.802in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzE0ODY0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.s5buHm0U4hMxNxjik-lEmL1uef-FIsL4-WLPpKJlm1k" data-id="2044017148644" alt="Rima Mohan"></span><span style="font-size:11.0pt;color:#212121"></span>
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<div>From:
<span style="font-size:12.0pt;color:black">Home Box &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 10 April 2023 at 11:59 AM<br>
<b>To: </b>[email-masked] &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#6027504] - Urgent Return</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Valued Customer,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for getting in touch with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us.
 Our return and refunds are always meant to be a hassle free process. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team.</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6027504:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6027504