Subject: New Reply Received - 29030203336120230402 - SRCC Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 14:11:53 +0000

Hi Aws Adra,  The customer has responded to the ticket.  29030203336120230402 - SRCC Complaint  Ticket comment <div dir="auto">Dear friend </div>
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<div dir="auto"><div dir="auto">Thank you for your super quick response. Seems like this complaint is not new to you and has been dealt with multiple times.</div></div>
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<div dir="auto">Please note that it wasn’t dismantled and has been packed by store and has been collected by me.</div>
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<div dir="auto">This email convince me to only buy online from Homebox (if in future) as going and hassling in store is no good when you get incomplete items and fyi attached screenshot for your reference as the wardrobe 2 door is available for delivery it’s just a different color but who cares when you at least get the key.</div>
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<div dir="auto">Also online it has 2 years warranty with the offer price another screenshot attached for your reference.</div>
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<div dir="auto">I was expecting some good customer service and response from Homebox as it’s a landmark group.</div>
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<div dir="auto">Thanks and regards</div>
<div dir="auto">Shrasti</div>
<div dir="auto">+971-555-75-5909</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzA3NjE3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pYzfJoYm7UhP7EwUgcujyUN-VGfxB_kL8G-BLkboG5g" data-id="2044017076178" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzA3NjE3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IFmGRIRbcCHenMdmpiuD5GrPlNvSGiwhBVHsTnnNtMo" data-id="2044017076179" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Apr 11, 2023 at 5:59 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Shrasti,<br><br>Thank you for reaching out to us,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologize for the inconvenience caused,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Kindly confirm with us if you have assembled the wardrobe and if the wardrobe you saw in the store before ordering had the lock&amp; key and if the store team confirmed that the wardrobe does not have a key before the collection or after.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would like to notify you that furniture items collected from stores are not covered by the limited warranty and the furniture items are nonreturnable.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Please note that <a href="https://www.google.com/maps/search/Kulltorp+2?entry=gmail&amp;source=g" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' rel="noreferrer">Kulltorp 2</a>-Door Wardrobe with Mirror is out of stock and not available in the online stock at this time.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We are looking forward to hearing from you soon.<br>Thank you for your help!<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6039739