Subject: RE: Customer no answer / Sw/off # 9421959642
From: Roaa Alismaeil <[email-masked]>
To: "Gouskather Mohamed Hussain" <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, Luma Alzubaidi <[email-masked]>, Sarah Otoum <[email-masked]>, "[email-masked]" <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>
Date: Mon, 3 Apr 2023 15:58:43 +0000

[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Gouskather Mohamed Hussain [mailto:[email-masked]]
Sent: Monday, April 3, 2023 6:56 PM
To: Roaa Alismaeil; Mansoorullah Enayathullah
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]
Subject: RE: Customer no answer / Sw/off # 9421959642

Dear @Roaa Alismaeil<mailto:[email-masked]>,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4777062

4/3/2023 7:55:01 PM

9421959642

Basma aribi

523631108

CTD Exceptions

Operational - Logistic

Customer not available

Closed

Ramesh Narayanan

UAE

as per team security not allowing to deliver the items. kindly check and do the needful. team - Taher BSR

-

-

-

256212

03-Apr-2023

Regards,
Gous Kather
0501865011

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 April 2023 7:53 PM
To: Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Luma Alzubaidi <[email-masked]<mailto:[email-masked]>>; Sarah Otoum <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Customer no answer / Sw/off # 9421959642

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>
Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Monday, April 3, 2023 6:44 PM
To: HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Customer no answer / Sw/off # 9421959642

Dear team,
Please find the below CRM and do the needful
Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4777036

4/3/2023 7:43:53 PM

9421959642

Basma aribi

523631108

CTD Exceptions

Other - CTD Exception

Customer no answer / Sw/off

Closed

Mansoorvllah.E

UAE

As per team cx is not answering the calls, kindly check. Team : Taher BSR

-

-

-

247900

03-Apr-2023

Thanks & Regards

Mansoorullah

Associate-COD

T :+971 4821 5800

DWC Warehouse, Building Number : 3

UAE.

www.homeboxstores.com<http://www.homeboxstores.com>

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