Subject: RE: Wrong commitment # 29002102207220230327
From: Luma AbuSharekh <[email-masked]>
To: Mansoorullah Enayathullah <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, Luma Alzubaidi <[email-masked]>, Sarah Otoum <[email-masked]>, "[email-masked]" <[email-masked]>, Homebox Oasisma <[email-masked]>, Homebox Oasissm <[email-masked]>
Date: Sun, 2 Apr 2023 12:18:12 +0000

[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Sunday, April 2, 2023 3:00 PM
To: HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]; Homebox Oasisma; Homebox Oasissm
Cc: HBUAE DELIVERY
Subject: RE: Wrong commitment # 29002102207220230327

Dear Team,

Kind reminder.

Regards,
Mansoor

From: Mansoorullah Enayathullah
Sent: Sunday, April 2, 2023 3:32 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; 'crys_hb' <[email-masked]<mailto:[email-masked]>>; 'Luma Alzubaidi' <[email-masked]<mailto:[email-masked]>>; 'Sarah Otoum' <[email-masked]<mailto:[email-masked]>>; [email-masked]' <[email-masked]<mailto:[email-masked]>>; Homebox Oasisma <[email-masked]<mailto:[email-masked]>>; Homebox Oasissm <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: Wrong commitment # 29002102207220230327

Dear team,

Hi @Homebox Oasisma<mailto:[email-masked]> @Homebox Oasissm<mailto:[email-masked]> kindly check with the cx .

Please find the below CRM and do the needful
Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4772308

4/2/2023 3:28:40 PM

29002102207220230327

EIDA DHABIB AHMAD

0522166661

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Mansoorvllah.E

UAE

As per team having the item which in invoice but cx expecting other then invoice , kindly check and do the needful. Team : Umar Bajwa BSR

-

-

-

247900

02-Apr-2023

Thanks & Regards

Mansoorullah

Associate-COD

T :+971 4821 5800

DWC Warehouse, Building Number : 3

UAE.

www.homeboxstores.com<http://www.homeboxstores.com>

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