Subject: New Reply Received - Product information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 00:01:31 +0000

Hi Aws Adra,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">This issue has taken weeks already. YET no one reached out and nothing was done. We were patient enough in waiting for your team to give us a solution about it even though it was us that was inconvenienced in the first place. This mattress did not come for free. We paid for it!! BRAND NEW!! We have given you people more than enough time to have this issue sorted out. WE EXPECT AN IMMEDIATE RESPONSE TO THIS. Asking us for more time is absurd knowing it has been weeks already!! Stop making your customers suffer for a product they bought from your store brand new!! Furthermore, this mattress has a warranty. It was not even used since the day it was delivered because of the bed bugs which was notified to you people immediately. Stop slacking off on your jobs. We are actual people who at the end of the day want a good night's sleep!!!! how do u expect us to do so with a brand new mattress that has bed bugs! <div dir="auto"><br></div>
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<div>On Sun, 2 Apr 2023, 03:19 Landmark Group, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Gerilyn,<br><br>We sincerely apologize to you for the inconvenience,<br><br>We would like to inform you that we have sent a reminder to the team and we will get back to you soon with updates.<br><br>We are on it, please accept our apology that we are taking more than usual to get back to you with updates.<br><br>We request you to please allow us some time so we can work on this and do the needful.<br>We appreciate your patience.<br><br>Your Friends,<br>The Support Team.</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5960051