Subject: New Reply Received - Product information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 22:50:40 +0000

Hi Aws Adra,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto"><div>How do you expect us to see the bed bugs if the packaging was not removed???? this complaint was raised 15minutes after removing the packaging of the mattress. We notified your delivery people at the same time they came!!!! we even messaged on whatsapp and still nothing was done!!! <div dir="auto">Do you even read the words your people are typing before you send your email? does it make sense to you!!!! see the attached as proof that YOUR PEOPLE DID NOT DO A SINGLE THING TO HELP US AT THE TIME THIS COMPLAINT WAS NOTIFIED!</div>
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<div dir="auto">I EXPECT THIS TO BE RECTIFIED SOON! YOU PEOPLE HAVE WASTED ENOUGH OF OUR TIME. </div>
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<div>On Sun, 2 Apr 2023, 00:34 Landmark Group, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Gerilyn,<br><br>Thank you for shopping at ​HomeBox,<br> <br>Sorry for the delay and we apologize for the inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that we registered the complaint on 20/03/2023 but as per our policy, the return was rejected as the mattress was removed from the original packaging.</div>
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<div dir="ltr">The complaint has been rejected and as per your request, we have raised a new complaint with the complaint ID 4761556 on 30/03. We are following up with the team on this complaint,</div>
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<div dir="ltr">We request you to please allow us some time so we can work on this and do the needful.<br><br>We appreciate your patience.<br><br>Your Friends,<br>The Support Team<br>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016342918'>IMG-20230402-WA0002.jpg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016342919'>IMG-20230402-WA0002.jpg</a><br />3. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016342920'>IMG-20230402-WA0000.jpg</a><br />4. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016342921'>IMG-20230402-WA0001.jpg</a><br />5. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016342922'>IMG-20230402-WA0003.jpg</a><br />6. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016342923'>Screenshot_20230402_024717_Gmail.jpg</a><br />7. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016342924'>Screenshot_20230402_024752_Gmail.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5960051