Subject: New Reply Received - Product information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 14:49:17 +0000 (UTC)

Hi Aws Adra,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">
<div>To whom it may concern:</div>
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<div dir="auto">YOUR TEAM was not helpful at all! We bought this mattress  a few weeks ago and yet when we complained about it all you guys ever did was to send someone to check the mattress and then no feedback again from your team!!!! We even went to one of your stores again to complain and yet they told us to contact you people online as they were not able to do anything about it!!!! Pathetic service!!! for a price of 999aed for a mattress and a brand new one at that! we cannot even use it because of the bed bugs!!!! No one bothered to contact us about despite the fact that we filed repeated complaints about it!!!! Either refund the money or replace this mattress!!!!!!!!!!</div>
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<div dir="auto">Makes me regret buying from your store!!! NEVER AGAIN. </div>
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<div dir="auto">I expect this to be resolved ASAP. Seeing that we already gave you people ample time to rectify this issue but unfortunately nothing has happened. </div>
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<div dir="auto">Thanks. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 1 Apr 2023, 01:58 Landmark Group, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Gerilyn,<br><br>
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<div dir="ltr">Thank you for contacting us. <br><br>We would be happy to help you. However for us to check and investigate, we would need some more information. Please share with us your invoice pic and pictures showing the issue so we can assist you further.</div>
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<br>Looking forward to hearing from you.<br><br>Your friends,<br>The Support Team.<br>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016326143'>IMG-20230401-WA0007.jpg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044016326145'>VID-20230401-WA0006.mp4</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5960051