Subject: Note Added - [#6022563] Store Complaint - Silicon Oasis
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 14:42:31 +0000 (UTC)

Hi ,    Uttaran Roy added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6022563    Subject:  Store Complaint  - Silicon Oasis   Requester: Peter Gorman    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I have spoken to the customer just now, its sorted.</span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Thanks &amp; Regards</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:118.75pt">
<td width="272" style="width:203.95pt;padding:0cm 5.4pt 0cm 5.4pt;height:118.75pt">
<div class="MsoNormal"><span style="font-size:12.0pt"><img width="256" height="149" style="width:2.6666in;height:1.552in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjkyMTQzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jIU_adCWKXyNEMsvHLCbkn_ivTAGgYr5HGnWxyuKC_o" data-id="2044016921436"></span></div>
<div></div>
<div></div>
</td>
<td width="364" style="width:272.8pt;padding:0cm 5.4pt 0cm 5.4pt;height:118.75pt">
<div class="MsoNormal"><b><span style="font-size:10.0pt;font-family:Futura;color:black">UTTARAN ROY</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:10.0pt;font-family:Futura;color:#5F5F5F">Store Manager
</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:10.0pt;font-family:Futura;color:#5F5F5F">HB Silicon Oasis</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">T   :  +971 4 321 3562</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Futura;color:#7F604F">D</span><span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">  :  +971 50 835 4032 /+971 558790691</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">uttaran.roy</span><span style="font-size:10.0pt;font-family:Futura;color:blue">@landmarkgroup.com</span></a><span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">Silicon central, Dubai, UAE.</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style="font-size:10.0pt;font-family:Futura;color:blue">www.homeboxstores.com</span></a><span style="font-size:10.0pt;font-family:Futura"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Sunday, 9 April 2023 5:55 PM<br>
<b>To:</b> homebox siliconma &lt;[email-masked]&gt;; homebox siliconsm &lt;[email-masked]&gt;<br>
<b>Cc:</b> Uttaran Roy &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; Anslem Misquitta &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#6022563] - Store Complaint - Silicon Oasis</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Staff Complaint </span></strong><b><br>
</b><br>
Cx: Peter Gorman +971526268086<br>
<br>
Issue Description: As per Cx, he visited the store today 09/04/2023 to return a bedsheet packed by mistake to him and he returned it and got the item he wants. However, after that complained that he received calls from the store team with allegations and suggestions
 that he fraudulently returned the sheet.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Cx is very angry and asked to register a complaint against this. Please contact he Cx as soonest to resolve the issue.<br>
<br>
Thanks &amp; Regards,<br>
Aws.</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 9 Apr at 5:51 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for the inconvenience you faced, We have raised the complaint to the concerned team and they will be in touch with you as soonest. Please be assured
 that they are going to make sure that this will not happen again in the future as we always want the best service and experience for our customers as this is not keeping with our standards. We look forward to serving you better in the future. ​</span></div>
<div></div>
<div></div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6022563:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>