Subject: New Reply Received - 9422047755 & 9422028864 - Late Collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 14:23:11 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9422047755 & 9422028864 - Late Collection  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/-KLUCOv3nrop0qexV--cgQ~~/AALN9wA~/RgRmE_3LPVcDc3BjQgpkL0vKMmTmqSJXUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team, <br>
<br>
<br>
The customer confirmed returning all the items already.<br>
<br>
Kindly check and advise. <br>
<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>9/4/2023 3:50 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#6021633] - 9422047755 &amp; 9422028864 - Late Collection<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
<strong>Late collection</strong>
</div>

<div dir="ltr">​</div>

<div dir="ltr">Order ID: 9422028864<br>
Tracking ID: SD010298105<br>
<br>
Order ID: 9422047755<br>
Tracking ID: SD010298098</div>

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Cx Contact no: 0504332663<br>
<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on (04/04/2023). But the items are still not collected.<br>
<br>
Kindly contact the customer on the following phone number (0504332663) to arrange an urgent collection.<br>
<br>
Thanks &amp; Regards, <br>
Aws</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 9 Apr at 3:47 PM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

<div><span class="separator">Hi Mouna, Thank you for contacting us, As we have checked the mentioned orders we can see that return was requested for the mentioned items but the collection was not done yet. We have forwarded to our courier partner to collect the orders as soonest. The refund will be processed when the items will be returned to our warehouse after collection. We appreciate your patience.</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/t5fjeQAuH5NQXsJHPQKTVw~~/AALN9wA~/RgRmE_3LPlcDc3BjQgpkL0vKMmTmqSJXUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6021633