Subject: New Reply Received - 9425167630 - Return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 09:43:55 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9425167630 - Return  Ticket comment <div dir="auto">
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjkxMDAyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qyQ957knxvzSS2ggK3Af3I6uByITtVS1YGwm1csP2xQ" data-id="2044016910028" style="max-width: 100%"></div>Cushion has 2 holes in it once Home Box tag removed . </div>
<div dir="auto">Very disappointed as this was exactly what I wanted. I think if I order again I will have same problem as Home Box tag is clipped into the product? </div>
<div dir="auto">Appreciate your advice on this. </div>
<div dir="auto">Will I get notice of collection? </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 9 Apr 2023 at 13:36, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Karen,<br><br>Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer" target="_blank">www.homeboxstores.com</a>.</div>
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<br>We would like to inform you that a return request has been created for order No. (942516763) dated 09/04/2023, and the request will be received by the courier partner, (LMG), within 3 to 5 working days.</div>
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<br><strong>At the time of return/collection we request you to please take a picture of the return items and attach the same in this email.</strong>
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<br>In the event that the returns are not received by the courier partner within the specified time, please contact us again in order to serve you to the fullest.</div>
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<br>Refund may require 7-15 additional business days once your item is collected and reached warehouse, refund will go to the original mode of payment.</div>
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<br>Once again, sincere apologies and thank you for your patience.</div>
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<br>Feel free to get in touch with us for further assistance.</div>
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<br>Your Friends,<br>The Homebox Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6020695