Subject: New Reply Received - 9423386551 - Mattress Return
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 01:49:04 +0000 (UTC)

Hi Aws Adra,  The customer has responded to the ticket.  9423386551 - Mattress Return  Ticket comment <div style="direction: ltr">As you asked to take pictures of my items </div>
<div style="direction: ltr">Please check the attachment files </div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjg5NTk3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.s1SR9KP6bfUAx5c9tgV10yVbxHyobW_fJzu7usmSPQ4" data-id="2044016895973"><img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjg5NTk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EEEn7_H8db8KhJqgNppvrbwRFVmu0hr3E4_mwn_QpI0" data-id="2044016895974"><br>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 8 Apr 2023, at 10:20 PM, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6010363</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6010363<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Aws Adra : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Maha,</div>
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<br>Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer">www.homeboxstores.com</a>.</div>
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<div dir="ltr">We are sorry to inform you that furniture items are non-returnable items.</div>
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<div dir="ltr">Please provide us with pictures showing the current status of the mattress with more details on the return reason or if there is any issue with the mattress delivered to you.</div>
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<div dir="ltr">We are looking forward to hearing from you soon<br> <br>Your Friends,<br>The HomeBox Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6010363