Subject: Note Added - [#6011924] 9422893827 - WWD Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 16:15:11 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6011924    Subject:  9422893827 - WWD Complaint   Requester: Sheeraz Here    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM2320A221DA07489AA8698572948997B1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">We will arrange the inspection ASAP.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, April 8, 2023 3:26 AM<br>
<b>To:</b> HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6011924] - 9422893827 - WWD Complaint</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Damaged WWD</span></strong><b><br>
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Order Number: 9422893827<br>
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CRM: 4790833<br>
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Issue Description: (Lisbon High Back Office Chair - Grey)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx complained that chair set is is tilted forward instead of backward. ​</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check the issue and do the needful.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 8 Apr at 2:41 AM
<span class="separator">, Sheeraz Here &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hello team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check this video </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Seat is going in the front as it should go at back. You have sent me a default  product </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 6 Apr 2023 at 1:26 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Sheeraz,<br>
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Thank you for writing back to us,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We sincerely apologize for any inconvenience caused. However, furniture items can not be returned after assembly and w<span style="color:#183247">e reserve the right to check for
 defects and will repair or replace the defective products at our discretion.</span> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We request you to please share with us an image of the item showing the issue so that we can investigate further and assist you accordingly with this.<br>
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We are looking forward to hearing from you soon. Thank you for your help!<br>
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Your Friends,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">6011924:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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