Subject: Note Added - [#6010078] 9424718497 - Missing Item
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 11:32:32 +0000 (UTC)

Hi ,    Vaishak Piriyarath added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6010078    Subject:  9424718497 - Missing Item   Requester: Nafeesa    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Aws,</div>
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<div class="MsoNormal">All the 4 qty for the item <b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>164253114 - Jonas Plain Quilted Sateen Pillow - 50x75 cm
</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>for the Order:
<b>9424718497 </b>was packed dispatched from the WH.</span>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Vaishak.p</div>
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<div class="MsoNormal">+971503579313</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, April 8, 2023 2:05 AM<br>
<b>To:</b> Vaishak Piriyarath &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6010078] - 9424718497 - Missing Item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Vaishak,</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Missing Item</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order: 9424718497</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>AWB: FP040723000733</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order Date: Apr 6, 2023</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Missing Item: 164253114 - Jonas Plain Quilted Sateen Pillow - 50x75 cm
<strong><span style='font-family:"Segoe UI",sans-serif'>(1 qty) (AED 39)</span></strong>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Issue Description: Cx confirmed that 2 boxes were delivered but complained that one (164253114) was not received.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly check and confirm if this item was packed &amp; dispatched along with other items.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Aws.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 7 Apr at 11:36 PM
<span class="separator">, Nafeesa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I received 2 boxes, one box had one pillow only and the other one had 2 pillows.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If you still need the pictures I can share the pictures, but you should always check before sending it out and not try to question our integrity by asking wrong questions.
 If all the 4 pillows were received I wouldn't need to send you a message. This is the second time I am facing this issue. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Send me the one missing pillow soon.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly check from your end as its an error from you guys.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 7 Apr 2023, 22:22 Landmark Group, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Nafeesa,<br>
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Thank you for reaching out to us,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for the inconvenience caused,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​As we have checked, all household items from order 9424718497 were delivered to you today 07/04/2023 at 05:58 PM.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If there is any missing item in the order please confirm with us how many boxes were delivered and please share with us picture showing the received items so we can check
 and assist you further.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are looking forward to hearing from you soon.<br>
Thank you for your help!<br>
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Your Friends,<br>
The Support Team.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6010078:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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