Subject: New Reply Received - 9422996519 - WWD Delivery Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 03:53:52 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9422996519 - WWD Delivery Complaint  Ticket comment <div dir="auto">Dear Team, </div>
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<div dir="auto">Good Morning! Your team wants an empty room to fix the bunk bed, there is enough space, but they just want the whole room to used, so they want us to evacuate all the things inside the room just to fix the bed? How come?  In our hallway there is space to  put the things there. They just get the things they need when fixing the bed and put inside. They just only in a hurry to go home, and they came almost 6pm. thats why they dont want to think how can they assemble the bed. They dont have decision making to fix the bed. So they told, they cannot fix the bed because not enough space. They cannot fix it because its not empty room.  </div>
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<div dir="auto">Regards,</div>
<div dir="auto">Noemi</div>
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<div id="composer_signature" dir="auto"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>From: Home Box &lt;[email-masked]&gt; </div>
<div>Date: 07/04/2023  01:21  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: 9422996519 - WWD Delivery Complaint </div>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5998848</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5998848<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Aws Adra : </div>
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<div dir="ltr">Hi Noemi,<br><br>Thank you for reaching out to us,</div>
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<div dir="ltr">​We sincerely apologize for the inconvenience caused,</div>
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<div dir="ltr">As per the team update, there was not enough space to assemble the item and in this case, the team can not start the assembly as this may result in wrong or not good assembly.</div>
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<div dir="ltr">As per our policy, the delivery team will only deliver &amp; install HomeBox furniture and they can not assist with moving any other furniture or arranging assembly space.</div>
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<div dir="ltr">The nearest date available for the next delivery is 13/04/2023 between 2-6 PM. Please confirm the new delivery date soon so we can book it for you.</div>
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<div dir="ltr">We are looking forward to hearing from you soon.<br>Thank you for your help!<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5998848