Subject: Note Added - [#5999092] 9422285982 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 13:24:26 +0000 (UTC)

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5999092    Subject:  9422285982 - Damaged WWD   Requester: maroua    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM1300AD37DD2C4E95B367F4D2B05AF93D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">We will arrange the inspection ASAP.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, April 6, 2023 1:46 AM<br>
<b>To:</b> HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#5999092] - 9422285982 - Damaged WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Damaged WWD</span></strong><b><br>
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Order Number: 9422285982<br>
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CRM: 4785263<br>
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Issue Description: (Kulltorp Chest of 5-Drawers - Multicolour)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx complained that drawers are falling and were not installed properly.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check the attached and do the needful.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 6 Apr at 1:38 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Maroua,</span></div>
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Thank you for reaching out to us,<br>
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We sincerely apologize for the inconvenience caused.<br>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations. At this time we do not have an exchange policy, but we will accept the return of the damaged item
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We would like to inform you that a return request has been created for (Blaze Metal X Tripod Lamp - 145 cm) from order No. (9422597436) dated 06/04/2023, and the request will be received by the courier partner, (LMG), within 3 to 5 working days</span></div>
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<strong><span style="font-family:-apple-system">At the time of return/collection we request you to please take a picture of the return items and attach the same in this email.</span></strong>
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In the event that the returns are not received by the courier partner within the specified time, please contact us again in order to serve you to the fullest.</span></div>
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Refund may require 7-15 additional business days once your item is collected and reached warehouse, refund will go to the original mode of payment.</span></div>
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Once again, sincere apologies and thank you for your patience.</span></div>
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Feel free to get in touch with us for further assistance.</span></div>
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Your Friends,<br>
The Homebox Support Team</span></div>
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