Subject: New Reply Received - 9421560975 - Refund Follow Up
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 12:00:25 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9421560975 - Refund Follow Up  Ticket comment <div>Please update me..
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Aysha H &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 3, 2023 2:59:31 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: We’ve received your return request. 
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<div dir="auto">Dear home box team,</div>
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<div dir="auto">I just received AED 13.37 regarding below returned item (Tray), please check and update me..</div>
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<div dir="auto">Regards,,</div>
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<strong>From:</strong> support=[email-masked] &lt;support=[email-masked]&gt; on behalf of Home Box &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Saturday, 25 March 2023, 8:59 pm<br>
<strong>To:</strong> Amal h &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> We’ve received your return request. <br>
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Here’s what you need to do next. </td>
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<td style="border:0px; padding:0px; padding:25px 0 0 5px"><a href="https://www.homeboxstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="display:inline-block" rel="noreferrer"><img alt="Homebox logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-homebox.png" style="border:0px; margin:0px; width:56px"></a></td>
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<td colspan=" 2" style="border:0px; padding:0px; padding:15px 0 0 0">Download our apps now</td>
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<a href="https://itunes.apple.com/us/app/homebox/id1262975833?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19" style=""></a>
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<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.homeboxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19" style=""></a>
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<td align=" right" style="border:0px; padding:0px; padding:2px 10px 0 0"><a href="https://itunes.apple.com/us/app/homebox/id1262975833?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none; color:#202020" rel="noreferrer">iPhone</a></td>
<td align=" left" style="border:0px; padding:0px; padding:2px 0 0 10px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.homeboxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none; color:#202020" rel="noreferrer">Android</a></td>
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<span class="x_navmenu"><a href="https://www.homeboxstores.com/ae/en/department/hbxlivingroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Living</a></span>
<span class="x_navmenu"><a href="https://www.homeboxstores.com/ae/en/department/hbxdiningroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Dining</a></span>
<span class="x_navmenu"><a href="https://www.homeboxstores.com/ae/en/department/hbxbedroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Bedroom</a></span>
<span class="x_navmenu"><a href="https://www.homeboxstores.com/ae/en/department/hbxkidsandyouth?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Kids</a></span>
<span class="x_navmenu"><a href="https://www.homeboxstores.com/ae/en/department/hbxbathroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Bathroom</a></span>
<span class="x_navmenu"><a href="https://www.homeboxstores.com/ae/en/department/hbxkitchen?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Kitchen</a></span>
<span class="x_navmenu"><a href="https://www.homeboxstores.com/ae/en/department/hbxfurniture?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Furniture</a></span>
<span class="x_navmenu"><a href="https://www.homeboxstores.com/ae/en/department/hbxdecorandfurnishings?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">Home
 Dècor</a></span> </td>
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<div style="font-family:Helvetica,Arial,sans-serif; font-size:24px; margin:0; padding:0; text-align:left; font-weight:bold; color:#202020; line-height:32px">
We’ve received your return request.</div>
<div style="font-family:Helvetica,Arial,sans-serif; font-size:16px; margin:0; padding:10px 0 0 0; line-height:22px; text-align:left; font-weight:normal; color:#202020">
Hi Amal h, thank you for getting in touch with us. Here’s how your return <span style="color:#00b9e5; text-decoration:none">
1004111335</span> for order <span style="color:#00b9e5; text-decoration:none">9421560975</span> will work.<br>
Our delivery partner will pick up your return in around 2-5 business days. </div>
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<strong>Order Details </strong>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Item</div>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Description</div>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Total Price</div>
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<img alt="" src="https://media.homeboxstores.com/i/homebox/165060963-165060963-HMBX08122022Q_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" class="x_product" width="100%" style="padding:20px 0px 0px; max-width:135px">
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<strong>HOME BOX</strong> </td>
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Orazi Metal and Wood Tray - 44x29x4.5 cm </td>
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Color: Multicolour</td>
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Quantity: 1</td>
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AED 33.25 </td>
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Total</td>
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<strong>AED 33.25</strong> </td>
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<img class="x_image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png" style="">
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<h4 style="margin:0; font-size:18px">1. Box up your return</h4>
<div style="margin:10px 0 0 0; font-size:15px; line-height:19px">Please include the invoice, price tags and any warranty information.
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<h4 style="margin:0; font-size:18px">2. Hand over your return</h4>
<div style="margin:10px 0 0 0; font-size:15px; line-height:19px">Our delivery partner will pick it up from your doorstep.
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<img class="x_image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png" style="">
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<h4 style="margin:0; font-size:18px">3. Receive your refund</h4>
<div style="margin:10px 0 0 0; font-size:15px; line-height:19px">This will be issued after we receive your products in our warehouse and conduct a quality check.
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<h4 style="margin:0; font-size:18px">Here's how your refund works:</h4>
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<li style="margin:10px 0 0 0; font-size:15px; line-height:19px">If you’ve paid by cash on delivery, the refund will be credited to your Shukran Pay wallet.</li>
<li style="margin:10px 0 0 0; font-size:15px; line-height:19px">Refunds to your credit card or debit card may take 4-15 business days to process.</li>
<li style="margin:10px 0 0 0; font-size:15px; line-height:19px">Refunds for any Shukrans, gift cards or return vouchers you’ve spent will also be credited to your Shukran Pay wallet.</li>
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<span class="x_aligntext">Need help? Get in touch</span>
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<td align="center" style="border:0px; padding:0px">
<div class="x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" class="x_getintouch" style="display:table; border-spacing:0px; padding:0px; border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9">
<tbody>
<tr>
<td align="left" width="100%" style="border:0px; padding:0px">
<table border=" 0" cellpadding=" 0" cellspacing="
								0" width="100%" style="display:table; border-spacing:0px; padding:0px; padding:13px">
<tbody>
<tr>
<td style="border:0px; padding:0px">
<a href="[email-masked]?Body=Contacted" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><img alt=" mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width=" 38" style=""></a>
</td>
<td style="border:0px; padding:0px; font-size:12px; padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class="x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" class="x_getintouch" style="display:table; border-spacing:0px; padding:0px; border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9">
<tbody>
<tr>
<td align="left" width="100%" style="border:0px; padding:0px">
<table border=" 0" cellpadding=" 0" cellspacing="0" width="100%" style="display:table; border-spacing:0px; padding:0px; padding:13px">
<tbody>
<tr>
<td style="border:0px; padding:0px">
<a href="https://www.facebook.com/Homeboxstores" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38" style=""></a>
</td>
<td style="border:0px; padding:0px; font-size:12px; padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td align="center" width="100%" style="border:0px; padding:0px">
<div class="x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" class="x_getintouch" style="display:table; border-spacing:0px; padding:0px; border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9">
<tbody>
<tr>
<td align="left" width="100%" style="border:0px; padding:0px">
<table border=" 0" cellpadding=" 0" cellspacing="0" width="100%" style="display:table; border-spacing:0px; padding:0px; padding:13px">
<tbody>
<tr>
<td style="border:0px; padding:0px"><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38" style=""></td>
<td style="border:0px; padding:0px; font-size:12px; padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>Call us on 800-HOMEBOX (800-4663269).</strong>
<br>
Saturday - Thursday, 9 AM - 6 PM.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class="x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" class="x_getintouch" style="display:table; border-spacing:0px; padding:0px; border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9">
<tbody>
<tr>
<td align="left" width="100%" style="border:0px; padding:0px">
<table border=" 0" cellpadding=" 0" cellspacing="0" width="100%" style="display:table; border-spacing:0px; padding:0px; padding:13px">
<tbody>
<tr>
<td style="border:0px; padding:0px"><a href="https://api.whatsapp.com/send?phone=971543059573&amp;text=&amp;source=&amp;data=&amp;app_absent=" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><img alt=" whatsapp" src="https://i1.lmsin.net/website_images/ae/emails/icons/whatsapp.png" width=" 38" style="">
</a></td>
<td style="border:0px; padding:0px; font-size:12px; padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>WhatsApp us on 054-305-9573</strong><br>
Saturday to Thursday, 9:00 AM to 9:00 PM.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td class="x_two-column" align="center" style="border:0px; padding:0px; text-align:center; font-size:0px; padding:5px 0 0 0; background:#eeeeee">

<div class="x_content">
<div class="x_column" style="width:100%; max-width:294px; display:inline-block; vertical-align:top; width:49%; display:inline-block">
<table width="100%" style="display:table; border-spacing:0px; padding:0px">
<tbody>
<tr>
<td class="x_inner" align="left" style="border:0px; padding:0px">
<table class="x_contents" style="display:table; border-spacing:0px; padding:0px; font-size:14px; text-align:left; width:100%">
<tbody>
<tr>
<td align="left" style="border:0px; padding:0px"><span style="font-size:11px; color:#848483">© 2022 Retail World Limited
</span></td>
<td style="border:0px; padding:0px"> </td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class="x_column" style="width:100%; max-width:294px; display:inline-block; vertical-align:top; width:49%; display:inline-block">
<table width="100%" style="display:table; border-spacing:0px; padding:0px">
<tbody>
<tr>
<td class="x_inner" align="right" style="border:0px; padding:0px">
<table class="x_contents" style="display:table; border-spacing:0px; padding:0px; font-size:14px; text-align:left; width:100%">
<tbody>
<tr>
<td align="right" style="border:0px; padding:0px; text-align:right; width:100%"><span style="font-size:11px; color:#848483"><a href="https://www.homeboxstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">Privacy
 Policy</a>  | <a href="https://www.homeboxstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">
Terms &amp; Conditions</a> </span></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</td>
</tr>
</tbody>
</table>
<br>
</div>
</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5975117