Subject: New Reply Received - 29002606332220210501 Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 22:08:56 +0000

Hi Aws Adra,  The customer has responded to the ticket.  29002606332220210501  Damaged WWD  Ticket comment <div dir="auto">Hello !<div dir="auto">
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<div dir="auto">With regards to your mail, can I consider it as a blanket approval from your side to get it repaired or replaced depending on the kind of damage even after the completion of the warranty period of two years.</div>
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<div dir="auto">Thanks</div>
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<div dir="auto">Sheima Sherif <br><div dir="auto"><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 6 Apr 2023, 1:56 am Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sheima,<br><br>Thank you for writing back to us,</div>
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<br>We sincerely apologize for the inconvenience caused,</div>
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<div dir="ltr">As per our policy, furniture can not be returned. We reserve the right to check for defects and will repair or replace the defective products at our discretion.</div>
<div dir="ltr">We are sorry to inform you that we can not accept this return.</div>
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<div dir="ltr">As per the team update, the item can be fixed using L clamps. If you agree to move forward with the repair, do let us know so that we can plan and send the team.<br><br>Looking forward to hearing from you soon.</div>
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<br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932625