Subject: Note Added - [#5899940] 29020202423020221024 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 17:11:26 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5899940    Subject:  29020202423020221024  - Damaged WWD   Requester: Joy Prakash    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM7DB536B8C40B42A6BA2DEAA98CA80842" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">We have schedule on 3<sup>rd</sup> April but cx postponed ,kindly check will reschedule next available date.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, April 5, 2023 9:08 PM<br>
<b>To:</b> HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5899940] - 29020202423020221024 - Damaged WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">WWD Delivery from workshop</span></strong><b><br>
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Order Number: 29020202423020221024<br>
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CRM: 4751845<br>
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Issue Description: (Cooper New 3 Seater Fabric Sofa)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Need to deliver from the workshop. Cx is following up please arrange soon.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="461" height="97" style="width:4.802in;height:1.0104in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjY1NTg3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0M0v6I6ShDNBvwBNSqYbYIQEKAU9AZXVwcVKKAeOkLM"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 21 Mar at 7:25 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5899940" rel="noreferrer">#5899940</a> raised by Joy Prakash (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">WWD </span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 29020202423020221024</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 24-Oct-2022</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4728160</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Problem</span></strong></div>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> Cx complained that the
<strong><span style="font-family:Roboto">3-seater sofa</span></strong> has a crack in the leg, Please</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">find the attached images.</span><span style="font-size:10.5pt;font-family:-apple-system"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> Kindly check</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">and assist.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Ali</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 21 Mar at 5:05 AM
<span class="separator">, Joy Prakash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please find the attached photos which was missed in the previous email. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Tue, 21 Mar 2023 at 12:46 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi Joy,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We are looking forward to hear from you soon. Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Joy Prakash</span></div>
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