Subject: Note Added - [#5982740] 165284834 - Item Issue
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 05 Apr 2023 05:00:08 +0000

Hi ,    Zulema Pereira added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5982740    Subject:  165284834 - Item Issue   Requester: deena    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Below is the correct image, we will fix it online.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a href="https://www.homeboxstores.com/ae/en/Dining-Room/Table-Linens/HOME-BOX-Indo-Samara-Rubber-Placemat---38-cm/p/165284834" rel="noreferrer">Indo Samara Rubber Placemat - 38 cm</a> - 165284834</span></div>
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<div class="MsoNormal"><span lang="en-AE"><img width="142" height="255" style="width:1.4791in;height:2.6597in" id="Picture_x0020_62" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjU5Njk4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rmHeCi8dBQE21O6rH8bKUoaIKv_n11kPm3bFy9DyNSo" data-id="2044016596980"><img width="208" height="256" style="width:2.1666in;height:2.6666in" id="Picture_x0020_63" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjU5Njk4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rZnZd18k6YKicB64SQYpAyhfPi749yrgkDAtls2IPes" data-id="2044016596981" alt="Text

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a href="https://www.homeboxstores.com/ae/en/Dining-Room/Table-Linens/HOME-BOX-Indo-Reeva-Rubber-Placemat---38-cm/p/165284835" rel="noreferrer">Indo Reeva Rubber Placemat - 38 cm</a> – 165284835</span></div>
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<img width="184" height="333" style="width:1.9166in;height:3.4652in" id="Picture_x0020_64" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjU5Njk4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yfKZxcW921cgGLKV2ZRaubsi5WIlRsMvri6_SA6jIOo" data-id="2044016596982"><img width="235" height="334" style="width:2.4513in;height:3.4791in" id="Picture_x0020_65" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjU5Njk4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dXi_dLw97OC0CxmNbWBPPw6XCswFxWGmnV9ZzhfwxN0" data-id="2044016596983" alt="A picture containing text

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<a id="OWAAM076614B736814F3398561FD877F15F12" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qusra Kulsum</span></a> please unapproved the products</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, April 5, 2023 3:42 AM<br>
<b>To:</b> Faizal Maradeya &lt;[email-masked]&gt;; Zulema Pereira &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#5982740] - 165284834 - Item Issue</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Reminder,</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Item Confirmation - Item Code Issue</span></strong><b><br>
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Item name:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><a href="https://www.homeboxstores.com/ae/en/Dining-Room/Table-Linens/HOME-BOX-Indo-Samara-Rubber-Placemat---38-cm/p/165284834" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">Indo
 Samara Rubber Placemat - 38 cm</span></a> - 165284834</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><a href="https://www.homeboxstores.com/ae/en/Dining-Room/Table-Linens/HOME-BOX-Indo-Reeva-Rubber-Placemat---38-cm/p/165284835" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">Indo
 Reeva Rubber Placemat - 38 cm</span></a> - 165284835<br>
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Issue Description: Cx placed the order for (<strong><span style="font-family:-apple-system">165284834</span></strong>) but she is receiving (<strong><span style="font-family:-apple-system">165284835</span></strong>) instead.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Please check the item code and confirm if the (165284834) design is as pics on the website.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 4 Apr at 12:29 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Item Confirmation - Item Code Issue</span></strong><b><br>
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Item name:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a href="https://www.homeboxstores.com/ae/en/Dining-Room/Table-Linens/HOME-BOX-Indo-Samara-Rubber-Placemat---38-cm/p/165284834" rel="noreferrer">Indo Samara Rubber Placemat - 38 cm</a> - 165284834</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a href="https://www.homeboxstores.com/ae/en/Dining-Room/Table-Linens/HOME-BOX-Indo-Reeva-Rubber-Placemat---38-cm/p/165284835" rel="noreferrer">Indo Reeva Rubber Placemat - 38 cm</a> - 165284835<br>
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Issue Description: Cx placed the order for (<strong><span style="font-family:-apple-system">165284834</span></strong>) but she is receiving (<strong><span style="font-family:-apple-system">165284835</span></strong>) instead.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Please check the item code and confirm if the (165284834) design is as pics on the website.</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 4 Apr at 12:18 AM
<span class="separator">, deena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">مرحبا، شكراً للتواصل مع هوم بوكس! </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">،
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1143" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VyPf08iuaxNCrIKgSab4kbb90pCKmmcyu5htkp0tyaw"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">Deena</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:08 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1142" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.g_CQ0rGky-IHnEq8yZ0gkEgl5cFkGWO0v88INUnzbZc"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Hello, what can we help you with today?
</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128129;&#127995;</span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">1 - For help placing a new order</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">2 - Offers and Promotions</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">3 - To check order or delivery status</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">4 - For questions about returns or refund</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">5 - For complaints</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">6 - Check Store Locations</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Please reply with only a single digit corresponding to the option.</span></div>
<div></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Example Please reply only "3" to check order or delivery status.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">At anytime during the conversation if you wish to come back to main menu, please reply "/0".</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:08 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1141" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QIeRJ0g2ivhKky9Qh7l-DOtL1th0SkICEqokFa_I1ss"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">4</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:08 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1140" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iFS5shZU0-Rh4CGAvixkSuHhj1Fee_qexWI9WZLr4Xs"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Our Returns policy can be found at <a href="https://helpae.homeboxstores.com/en/support/solutions/folders/44001185948" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://helpae.homeboxstores.com/en/support/solutions/folders/44001185948</span></a>
</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:08 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1139" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gwBvSWomjfXUxgC0rQFtPfQexUqu2FVJ1cGZnBQcKnk"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">If you are within the returns policy, and if you made your purchase online, the fastest way to return is online on our website.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Go to Order History in My Account, select the products you want to return and place a return request.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">You can read more about how to return at:</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><a href="https://www.homeboxstores.com/ae/en/return" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://www.homeboxstores.com/ae/en/return</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:08 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1138" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LaK0-u4npUjwKXp5bS988ORLnTJ6JlGfPGd4jWpaj80"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">If you made your purchase of non furniture items in one of our stores, and your purchase is covered under our returns policy, you would need to visit the same store to
 return your purchase.</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:08 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1137" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.b4pJfmAa-8PIrjk62IbnssP-XvJ50sXnCujfcno_WEI"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">We are unable to accept returns for Furniture items or items that require assembly after assembly.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:08 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1136" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3TKvy7ye9Iuv8Hp_JBgPsyZs_hlBH-MkkbojC5lgkZA"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div></div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Please share your Order number or invoice number to proceed further.</span></div>
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<div></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:08 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1135" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QcUFL7IYT_XX2eLOmtLwywhSrErY2SK0ep1DN8oj4EU"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">9423372052</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:09 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1134" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.quXjEo_yM3mNbeLZFn2HswjQPbeCTKcIBN55yBihxUM"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div></div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Please enter your email address. We will use this email address to communicate with you for your problem.</span></div>
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<div></div>
</div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:09 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1133" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ei8z-aLgrYK9LRzotcctrkYg6X0wCjvS4KMwMoaSA98"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:09 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1132" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GiHyPoqeLFQ59Vq14sM_rk7BYOSuHF2WYX2Vxd9MZoM"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">To help you further kindly reply with a single digit that corresponds with topic of your question today:</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">1 to return a non furniture product purchased online</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">2 to return a non furniture product purchased in Store</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">3 to check return pick-up status of a return request created online</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">4 to check the status of refund for a product already returned</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">5 for Returning a unassembled furniture item</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">6 for Other returns or refunds questions</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Kindly only reply with single digit. Example reply "1" to return an order placed online.</span></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">To return to main menu please reply with "/0"</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:09 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1131" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ztiVEMlQaBfqeNCOPCWkp97S0kv69P858amxgWGjuKI"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">6</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:09 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1130" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Pn8xyRqvWeAMf_3QYyOjmyBCAWgt2bVgTBg_FNh-7Fc"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">If your order was canceled by HomeBox, you will be refunded automatically. Refunds can take upto 2 weeks to show up in your payment account.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:09 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1129" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HVfncryjDiDQu_eEkRukQH9eoQy4XdQc18iJtBpOksE"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">If you have returned your items to HomeBox, it takes 3 working days for our quality team to check the returned products and process refund. Once this is done, it may
 take upto 2 weeks for the refunds to show up in your account.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:09 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1128" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xX7fNGusx36c6UBazX7r39EZC64AqBsPIHjS6yMi41E"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div></div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">If you have paid for your order by Cash, the refund will reflect in your My Credits account. You can use mycredits to make a purchase.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">If you paid for your order using any other means, your refund would be sent directly to your original means of payment.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:09 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1127" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ru95R-kQPkA2wVcnGQIgFKvPfmfK2k686b1ulUHApjE"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">If you still have a query, please explain your query in detail below. Please include as much information as possible in a single message.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:09 PM, 03rd Apr</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1126" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hbOphQBZxRKy7nN12l7B0oN8kj7Ftild0RhtcChjSH0"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">Voucher</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:09 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1125" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fLJ8S1tQVij-Oj3uJJNi853CzmLjeOFxb-_siDBeaww"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:09 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1124" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SX-ZqeoPAzZaey2lCuywOOLny8MTxNpL2PDc_XC016A"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">1</span></div>
<div></div>
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</div>
</div>
<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:10 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1123" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OYl1XUPbqtXwqmEq-6aBsKSi8uLZ9E4Uoo3VlkVMcXA"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.</span></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:10 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Hannah UAE HB</span></div>
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<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1122" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qfZPcWyuqIC6xGFwUiiUZyCoUl8VGtOYY7EVeN894FI"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:10 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1121" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HGyOS92t4w_6u7_IXkAbMDdXVeCrEOVF5zHrXo-ZPsI"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Hello, my name is Aws , Please give me a few moments while I review and process your request. I will get back shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:20 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1120" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xgAPf5unTM0HNmr0coSS0Ue15bRXPBU330gO5eEqZLc"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">Sure</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:20 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1119" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xLmZiiIerBxvyvSdfDweoThF5mHYprdzNjysWDzKfVo"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">It’s just regarding this</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:20 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1118" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yzyfKDAPoyG5xoT1zx7bE5Ry4rHS6mL9O8HbQMiJ3Rk"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Thank you for waiting, Deena </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:25 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1117" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.c4G3fsNxqmbhBCPPSKgzJu1W1w9PZ50dqFIJU6JcipE"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">No issues</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:25 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1116" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MjHkOcLpJmkjKy3vGDctxUZprjV8W-DlqrrvJNOHuqE"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Can you please confirm which item you want to return</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:26 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1115" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kbkLgtUzHcXpd301T6LA1uuCLoxf5MJyB6F4PM2TdGk"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">I was told to contact customer service</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:26 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1114" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.scIjm8W6YDx9usXeX9I1IRdvEdQwAOlRhS7tgRR3NfU"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">After my refund was issued</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:26 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1113" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Vbrrb4CdVjN_AuaY7F1XcaxPFn1c_9L5_HBXy0jV7X8"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">For the item returned</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:26 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1112" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-lwpLcHNcXCzssvvU2wGBk78o0Wj9l7beYvAa-zaGDs"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">As they would compensate me a voucher of 9 AED</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:26 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1111" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Au17tRw679FAw89-PUeD86TdYJI0OYcIN-dmhPBSCO8"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="739" height="1600" style="width:7.7013in;height:16.6666in" id="_x0000_i1110" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._6_a5i4ZoYfCOclFLX7z_FDOmbEglgCiS2mCtMndcrw"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:27 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Aws</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1109" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HJuC4DloORvqivZeEUPrRYUP0Xdx-2yLCPdwouAhSxY"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">We apologize to you for the inconvenience caused</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:27 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Aws</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1108" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9vDTT4W8usIG3Aar_Fp-qQ2GGglGhQi3Diz0TaoUJV0"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">I will forward your request to the concerned team and we will get back to you at
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:28 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Aws</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1107" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yGtBJJoLEdR1saXRdh_Gyk9KgSWhZ6ZxWTaBry1a5gQ"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">This may take 3-5 days</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:28 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Aws</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1106" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vWsnsEnmAY2bl8rdz9ClQAtGHJS4qgSrClOfFSonU3s"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">We appreciate your patience</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:28 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1105" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.avIY2GnYJjh5_3pykVYKqhntHHgValaSpwXv69cV718"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">Sure</span></div>
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</div>
<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:28 PM, 03rd Apr</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1104" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YInaoZjzLyzGq50lELRoo82F1rmnMYgWANCKqMx_Bkc"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">Thanks</span></div>
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</div>
<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:28 PM, 03rd Apr</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1103" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SiruBBmikCnb57exF4ydgNVrCOFRECOLvkvE_8TkKsk"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">I had another question</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:28 PM, 03rd Apr</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1102" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UHrQPSEJQLmIR3tShfJ6y-8BgARoupja_94R7pnzpTg"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">Could you assist</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:29 PM, 03rd Apr</span></div>
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<div>
<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Aws</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1101" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7UK-iCO4JSQqFWUZW0HbRrJTbcSTbIJE6YAT-rEBNKQ"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Sure, I would be happy to assist you further</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:29 PM, 03rd Apr</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1100" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ul1T8OaHZ6iILKBrwkbFV0dF4egZzxjtTP7Gy6gcSc8"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">I had ordered the indo samara placemat but they sent the wrong product (indo reeva) so I returned it</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:30 PM, 03rd Apr</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt;box-sizing: border-box">
<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1099" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.I_72V3ubJ_jaXS09Guind-pbYYUtBHUZo24j3-y64nE"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">I want to place another order for indo samara but how can I get a guarantee on the product I’ll receive ?</span></div>
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</div>
</div>
<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:30 PM, 03rd Apr</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1098" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WneuoeKMlM31k_onZ3rfUjsudoiF3808OU5q9NrTmrk"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">I don’t want the wrong product and have to return it again so I want to make sure the right one comes</span></div>
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</div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:31 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1097" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzUzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.op15SxIAgAkkEpov2oj40WLthcvipkfMN6ovyGyxOe8"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="739" height="1600" style="width:7.7013in;height:16.6666in" id="_x0000_i1096" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uOCz8Yf5EqxsyUaiLSrhCgbw4LdFlMZbuNFkB9aJ0xc"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:31 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1095" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bRtPeXWoM2euJpc_Or0WHhQDIEggJP107pRcDzM22qc"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="739" height="1600" style="width:7.7013in;height:16.6666in" id="_x0000_i1094" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.eAjI9fCUBCmZVdrO8n5CjSXqTAytawnyaEZtVWxZ2BQ"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:31 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1093" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzU1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AEPEjBjDZkzZaZKxP2RDpY73R3j5Lb7-pzUBnMTtUS0"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">I will raise the issue also to the concerned team to check the item again and to resolve the issue within 2-3 days</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:32 PM, 03rd Apr</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;display:none"></span></div>
<div> </div>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="background:#F4F8FA;border-collapse:collapse;box-sizing: border-box;border-spacing: 0px;max-width:100%;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;min-width: 500px;overflow:auto;word-spacing:0px">
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1092" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzYyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WiiIYjGJFUbDUoQsTJ-uuLKSuuTLTOqPWJtpKGWYGO4"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">No issues! Thank you</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:44 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1091" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzYyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Z_Rco29eQ_iQ3ttfynVntTt1SMCm4Ss-dXfsLxO3T-M"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">We will get back to you with updates on the voucher soon</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:44 PM, 03rd Apr</span></div>
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<div style="margin-right:22.5pt;box-sizing: border-box;overflow-wrap: break-word;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Aws</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1090" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzYyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IFQRQJLqomHz7Bt52Q1kLIZJKJFn0OOO2auYJl6Mq-g"></span><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46"></span>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;font-family:-apple-system;color:#3F3F46">Please feel free to come back and chat with us if you have any queries in the future.<br>
My name is Aws and have a wonderful day!</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:44 PM, 03rd Apr</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt;box-sizing: border-box">
<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:-apple-system;color:#6F7071">Deena</span></div>
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<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1089" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjQ3MzYyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Kc6rH9vdtpWjoHRHbMf4uTlLk4-xnFFJrXK-_IAFWpY"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46">You too</span></div>
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<div style="margin-left:24.75pt;box-sizing: border-box;overflow-wrap: break-word">
<div class="MsoNormal"><span style="font-size:8.5pt;font-family:-apple-system;color:#999999">11:45 PM, 03rd Apr</span></div>
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</blockquote>
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</blockquote>
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</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5982740:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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