Subject: Note Added - [#5981198] 9420550189 - WWD Size Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 14:31:56 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5981198    Subject:  9420550189 - WWD Size Complaint   Requester: Firdaus    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM0B0621B4BC4240B58961927EAAF997EF" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal">We have raised the CRM and forwarded to CCC manager for further update.</div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>refer crm#4758666, as per the inspection report Bali Lamo Wall Unit wrong size mentioned in the description. as per the description its up to 45 inches. but actual
 size is 42 inches. QC team will be informed to check the item. Inspection team: Navpreet</span></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 3, 2023 10:47 PM<br>
<b>To:</b> Mansoorullah Enayathullah &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5981198] - 9420550189 - WWD Size Complaint</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Mansoor,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">WWD Size Complaint</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Order Number: 9420550189<br>
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CRM: 4758666<br>
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Issue Description: (Bali Lamo Wall Unit for TVs up to 45 inches - Beige)</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx complained that his 43 inches TV was not fitted in the unit. The inspection was done on 02/04 with no update.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check with the team for the inspection report.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 30 Mar at 8:21 PM
<span class="separator">, Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM4FB379699AB04EE78CB5D1001ED565A4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We will arrange the inspection ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mansoor
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 29, 2023 4:04 PM<br>
<b>To:</b> HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5944078] - 9420550189 - Size issue</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944078" rel="noreferrer">#5944078</a> raised by Firdaus (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Size</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 9420550189 </span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 18-Mar-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>No: 4758666</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Cx complained the product (<b>Bali</b></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Lamo Wall Unit for TVs up to 45 inches - Beige</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">)</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">has been delivered but his 43-inch tv is not fitting into item. Please find the attached images and video. Kindly check and assist.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 29 Mar at 1:53 PM
<span class="separator">, Firdaus &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Your order 9420550189 has been delivered. We'd love to hear about your shopping experience. Let us know at:
<a href="https://homebox.app.link/gmx0BecEsyb" rel="noreferrer">https://homebox.app.link/gmx0BecEsyb</a>
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<span style="font-size:10.0pt;color:#3F3F46">Hello, welcome to HomeBox!</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">
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<span style="font-size:10.0pt;color:#3F3F46">مرحبا، شكراً للتواصل مع هوم بوكس! </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">،
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1075" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="font-size:10.0pt;color:#3F3F46"> Please enter your name</span><span style="color:black">
</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:41 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1074" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Firdaus</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:41 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1073" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.0pt;color:#3F3F46">Hello, what can we help you with today?
</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128129;&#127995;</span><span style="color:black">
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 - For help placing a new order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2 - Offers and Promotions</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3 - To check order or delivery status</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4 - For questions about returns or refund</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5 - For complaints</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">6 - Check Store Locations</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please reply with only a single digit corresponding to the option.</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Example Please reply only "3" to check order or delivery status.</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">At anytime during the conversation if you wish to come back to main menu, please reply "/0".</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:41 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1072" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">5</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:41 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1071" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I am sorry to hear you are facing issues you wish to complain about.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:41 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1070" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please enter an email address where we can contact you</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:41 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1069" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:42 PM, 29th Mar</span></div>
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<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1068" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">To help us understand the problem, please reply with the digit that best corresponds with the nature of your complaint</span></div>
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<div>
<div class="MsoNormal"><span style="color:black"> </span></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1. Problem with a Product or Quality of Product</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2. Complaint about Delivery</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3. Complaint about Return or Refund</span></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4. Complaint about Experience in Store</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5. Complaint about another topic</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please only reply with the digit that best corresponds to the nature of your query.
</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Example if you wish to compaint about delivery, please only reply "2".</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:42 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1067" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">2</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:42 PM, 29th Mar</span></div>
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<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1066" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share with us your Order number (if you placed your order online) or Invoice Number if you made your purchase at store. Order number will be mentioned in your
 confirmation email.</span></div>
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<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:black"> </span></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you do not have an order or invoice number, please share the phone number you used while placing the order in format 0512345678</span></div>
<div></div>
<div></div>
</div>
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<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:42 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1065" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">3</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:42 PM, 29th Mar</span></div>
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<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1064" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share with us your email address.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:42 PM, 29th Mar</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1063" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:42 PM, 29th Mar</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you, please now reply with single digit that corresponds to your question:</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1. When will I get my Order?</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2. Change the Delivery Date for my Order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4. Update alternate phone number for delivery</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5. Question about Assembly of my furniture order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">6. Complaint about Delivery of my order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">7. I have another question about Delivery of my order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please only reply with a single digit. Example reply "1" to check the status of your order</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:42 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:43 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1060" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">For non furniture items deliveries take 3-5 working days.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Our delivery partner will call you before arriving for delivery</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:43 PM, 29th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">For us to investigate your issue further, we would require more information from you</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:43 PM, 29th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please describe your question in 1 message. Please try to include as many details as possible in one message.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:43 PM, 29th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Your order 9420550189 has been delivered. We'd love to hear about your shopping experience. Let us know at:
<a href="https://homebox.app.link/gmx0BecEsyb" rel="noreferrer">https://homebox.app.link/gmx0BecEsyb</a>,<br>
This my order, delivered, but the tv cabbinet mention 45 inch TV will fit, but not fit even 43 TV, kindly change the cabbinet because TV doesn't fit ap per the specification</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:44 PM, 29th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:44 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:45 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1054" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:45 PM, 29th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:45 PM, 29th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank u</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:45 PM, 29th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hello, my name is Nikhil , Please give me a few moments while I review and process your request. I will get back shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:48 PM, 29th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Please</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:48 PM, 29th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:49 PM, 29th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Bali lemo wall unit TV upto 45 inch</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:50 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1047" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Doesn't fit even 43</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:51 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1046" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Tv area is 42.5 inch, how can fit the 45 43 inch tv ,</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:55 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1045" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Please sort out my problem as fast as you can</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:55 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1044" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:01 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Could you please picture or video of issue you are with product so that I can assist you further?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:05 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:06 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><img width="1599" height="899" style="width:16.6562in;height:9.3645in" id="_x0000_i1040" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_fcb3596da2a4124a728732e117aa69701931c25c5935cae1348eb618f2668c92/img_sbt24onvn3_551264b631880e4f1b8c9bb547b7a7ee4d64c7a86f30659805d42f42b99b57a7.jpeg"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:07 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Check</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:10 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">* File attached -
<strong><span style='font-family:"Calibri",sans-serif'>File.mp4</span></strong> *
</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Tv is hiding half inch, my tv is 43 inch the tv area is only 42.5, according to mention specification on you website it must fit upto 45 inch tv</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:10 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
<div></div>
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</div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:10 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><img width="1599" height="899" style="width:16.6562in;height:9.3645in" id="_x0000_i1035" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_fcb3596da2a4124a728732e117aa69701931c25c5935cae1348eb618f2668c92/img_tvf0hvai9n_22dfd22ca6c5aa25d22e3c39aa813d7dee286b53cc110469d4bf120c7f6ef5d9.jpeg"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:11 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><img width="899" height="1599" style="width:9.3645in;height:16.6562in" id="_x0000_i1033" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_fcb3596da2a4124a728732e117aa69701931c25c5935cae1348eb618f2668c92/img_tn08kj0n85_40c7c21ffc3e613ec37b800dfb28c8e0303ca3578b9850ab1461a9f1bf06941b.jpeg"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:11 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:25 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We have registered your request for (<b>Size issue</b>) under compliant ID (4758666). Please accept our apologies once again.</span></div>
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</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">The team has been informed and they will be contacting you in order to inspect and get this sorted out for you. This process can take between
<b>3-5 days</b>.</span></div>
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</div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:40 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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</div>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:40 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok, thank you , how they will contact, WhatsApp or call</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:44 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">They will contact you on your register mobile number.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:45 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:45 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Nikhil</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:52 PM, 29th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">firdaus</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/img/calculator.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Sure, will your team will not contact</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:53 PM, 29th Mar</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/722021852362791" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span> </div>
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</blockquote>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
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</blockquote>
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</blockquote>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5981198:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
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