Subject: New Reply Received - 9421711198 - Missing Item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 08:09:51 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9421711198 - Missing Item  Ticket comment <div>Here are the two items received only</div>
<div>Tea set </div>
<div>And peeled tray </div>
<div>Please advice on candles and return the tray </div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjAxOTAzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hIq9kb-DwbNHldfwNTucXa5DCxa4kCFZZzprkc7Mi7g" data-id="2044016019034"><img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjAxOTAzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LaZtad0S7NIRvAvizaUAsYp0hsVRS9MiO3xhi1FE2yM" data-id="2044016019035"><br><div dir="ltr">Sara Osman</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 28 Mar 2023, at 11:15 PM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sara,</div>
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<div dir="ltr">Thank you for writing back to us,</div>
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<div dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.<br>
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<div dir="ltr">As per your first email, the candles only from order 9421711198 were missing. In your next email, you confirmed that the Candles and tray were delivered.</div>
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<div dir="ltr">​Please confirm with us if all items from order 9421711198 were delivered to you. If not, please confirm the missing item name and provide us with a picture showing the item that was delivered to you.</div>
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<div dir="ltr">​After your confirmation, we will raise a return request for the damaged tray delivered to you.</div>
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<div dir="ltr">We are looking forward to hearing from you soon.<br>Thank you for your help!<br><br>Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5941148