Subject: New Reply Received - UNABLE TO LOGIN DESPITE CHANGE PASSWORD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 17:25:57 +0000

Hi Aws Adra,  The customer has responded to the ticket.  UNABLE TO LOGIN DESPITE CHANGE PASSWORD  Ticket comment <div dir="ltr">
<div dir="ltr">Dear Team,<div><br></div>
<div>It is to inform you that I'm still not able to sign in despite following the procedure suggested by you.</div>
<div><br></div>
<div>I tried it in Chrome as well as IE browsers .</div>
<div><br></div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTk2ODg0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Et8TlcO9zVMD74plZnTBHPDhGifQTpY-q5IoGT1tLcs" data-id="2044015968844" alt="image.png" width="472" height="307"><br>
</div>
<div><br></div>
<div>Please fix this issue.</div>
<div><br></div>
<div>sign in email : <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</div>
<div>place: Abu Dhabi, UAE</div>
<div><br></div>
<div>regards<br>
</div>
<div>Umasankar</div>
<div><br></div>
<div>  </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 26 Mar 2023 at 21:11, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Umasankar,<br><br style="box-sizing:border-box">
</div>
<div dir="ltr"><div><div style="box-sizing:border-box">
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br style="box-sizing:border-box"></div>
<div>We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br style="box-sizing:border-box"><br style="box-sizing:border-box">1. Click on "Forgot Password" Link on the login window.</div>
<div>2. Enter your registered email address (in small letters).</div>
<div>3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.</div>
<div>4. Click on the password reset link and change your password.</div>
<div>5. You can login now with your new password</div>
<div> </div>
<div style="box-sizing:border-box">If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br style="box-sizing:border-box"><br style="box-sizing:border-box"><div></div>
<div>1. Screenshot Of The Issue(If Possible)</div>
<div>2. platform from which you tried to reset the password</div>
<div dir="ltr">3. Registered email address &amp; mobile number</div>
<div>4. Country of access</div>
<br style="box-sizing:border-box">Feel free to reach out to us for any further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box"><div>We hope this helps and have a great day! Stay Safe!</div>
<div><br style="box-sizing:border-box"></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
</div>
</div></div></div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5926185