Subject: New Reply Received - Order Not Processed-Home Box King Cooper Bed
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 13:30:00 +0000

Hi Aws Adra,  The customer has responded to the ticket.  Order Not Processed-Home Box King Cooper Bed  Ticket comment <div dir="auto">Thank you for your response and clarifying the issue. <div dir="auto"><br></div>
<div dir="auto">Looking forward to receiving the delivery,<br><br><div dir="auto">Regards, <br><br>Aboobacker </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 27 Mar, 2023, 10:45 pm Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Aboobacker,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (<strong>9421909686</strong>) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, the system created a new order and it was placed successfully which is: (<strong dir="ltr">9421909710</strong>).</div>
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<div dir="ltr">After order 9421909710 was placed successfully it was canceled by you (Please note that the transaction has only been authorized and not captured by us) please contact Tabby to reverse this amount to your account.</div>
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<div dir="ltr">Then you tried to place order <strong>9421966157 </strong>with Tabby but the order has not been placed successfully as the payment from Tabby has been unsuccessful.</div>
<div dir="ltr">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by ​Tabby.<br>
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<div dir="ltr">Finally, you have placed order <strong dir="ltr">9421967570</strong> using your card. The payment has been captured only once from your account for this order.</div>
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<div dir="ltr">Order 9421967570 will be delivered &amp; assembled on 03/04/2023 between 2-6 PM.</div>
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<div dir="ltr">We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>Thank you for shopping with us and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922834