Subject: Note Added - [#5902680] 29002601825320221229 - Damaged WWD
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 19:30:31 +0000 (UTC)

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5902680    Subject:  29002601825320221229 - Damaged WWD   Requester: Madalina Perea    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM19C5F8386B734248AD9EB42B6DDAED9F" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal">We have schedule two time but postponed by cx now new crm were raised once approved will arrange ASAP.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, March 26, 2023 10:09 PM<br>
<b>To:</b> Mansoorullah Enayathullah &lt;[email-masked]&gt;; Abdul Hameed Rasheed &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5902680] - 29002601825320221229 - Damaged WWD</div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Escalation Level 1.</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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Hi Team,<br>
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<strong><span style="font-family:-apple-system">WWD Pending Delivery</span></strong><b><br>
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Order Number: 29002601825320221229<br>
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CRM: 4705677 - 4681973<br>
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Issue Description: (Kulltorp 6 Drawers Double Dresser)<br>
The dresser facing-right side center drawer front part corner is damaged. need to replace it.<br>
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Replaced part is not matched due to a shipment issue. defect part was taken back &amp; handed over to RPL. need to verify that part &amp; issue the correct replacement.  <br>
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<strong><span style="font-family:-apple-system">Kindly arrange as soonest as Cx is available until 04/04 only.</span></strong><b><br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Aws</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 25 Mar at 8:44 PM
<span class="separator">, Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAMF2CE73E48834491B902B68D34F74BAAF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Landmark Group</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We will reschedule ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mansoor
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 25, 2023 11:02 AM<br>
<b>To:</b> HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5902680] - 29002601825320221229 - Damaged WWD</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-apple-system">WWD Pending Delivery </span></strong><b><br>
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Order Number: 29002601825320221229<br>
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CRM: 4705677 - 4681973<br>
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Issue Description: (Kulltorp 6 Drawers Double Dresser)</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">The dresser facing-right side center drawer front part corner is damaged. need to replace it.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Replaced part is not matched due to a shipment issue. defect part was taken back &amp; handed over to RPL. need to verify that part &amp; issue the correct replacement.
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly arrange as soonest and Cx will make sure that someone will be available on the</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">next schedule.</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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Thanks &amp; Regards,<br>
Ali Adil</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Fri, 24 Mar at 1:01 AM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">WWD Pending Delivery ​</span></strong><b><br>
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Order Number: 29002601825320221229<br>
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CRM: 4705677 - 4681973<br>
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Issue Description: (Kulltorp 6 Drawers Double Dresser)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The dresser facing-right side center drawer front part corner is damaged. need to replace it.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Replaced part is not matched due to a shipment issue. defect part was taken back &amp; handed over to RPL. need to verify that part &amp; issue the correct replacement.  
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Kindly arrange as soonest and Cx will make sure that someone will be available on the next schedule.</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Thanks &amp; Regards,<br>
Aws. </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 23 Mar at 8:11 PM
<span class="separator">, Madalina Perea &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">They call me and like I said in the previous msg i called them back 5 min later. He said he will call me back. I asked them to call me back in 15 min. That never happened. 
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I can't take this anymore!!!!!!!</span></div>
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