Subject: New Reply Received - Pending Mattress replacement / 29020101441020210305
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 17:51:03 +0000

Hi Aws Adra,  The customer has responded to the ticket.  Pending Mattress replacement / 29020101441020210305  Ticket comment <div dir="auto">Hi Homebox,<div dir="auto"><br></div>
<div dir="auto">It's been more than 3 months now and my complaint is not resolved yet. What's the status of my complaint ? This is a disaster and one of the worst customer service I've ever had. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 16 Mar 2023, 04:04 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Vikram,<br><br>We sincerely apologize to you for the inconvenience,<br><br>We would like to inform you that we have sent a reminder to the team and we will get back to you soon with updates.<br><br>We are on it, please accept our apology that we are taking more than usual to get back to you with updates.<br><br>We request you to please allow us some time so we can work on this and do the needful.<br>We appreciate your patience.<br><br>Your Friends,<br>The Support Team.</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5698360