Subject: New Reply Received - 29002601825320221229 - Damaged WWD
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 09:49:38 +0000

Hi Aws Adra,  The customer has responded to the ticket.  29002601825320221229 - Damaged WWD  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Starting tomorrow, 27th of March until 4th of April any day. But can someone call me at least 1h before? Can u TRAIN them to call a little before they come??? Because I can't stay at home waiting for them for 2 weeks. So hopefully in this long period of time we can sort this out and never ever again in my life will deal with this company!!!</div>
<div dir="auto">Thank you! </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 25 Mar 2023, 19:35 Landmark Group, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Madalina,<br><br>Thank you for writing back to us,<br><br>We sincerely apologize for the inconvenience you faced,</div>
<div><br></div>
<div dir="ltr">We are sorry to inform you that if you were not available then the team will not be able to arrange the part replacement on the same day or the next day of your email. The team will be able to arrange it after 2-3 days only.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please note that you can not visit the store to collect the parts and our team will deliver them and finish the assembly in your home. Now we are following up with the team to reschedule the replacement soon, please confirm when you will be available in Dubai so we can assist you further</div>
<div><br></div>
<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5902680