Subject: New Reply Received - 9419818602 Late collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 07:21:55 +0000 (UTC)

Hi Aws Adra,  The customer has responded to the ticket.  9419818602 Late collection  Ticket comment <div>
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Please note that at 6.43am i received sms saying that your partner ready to pick up the items.</div>
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And 11:13 am i received sms saying failure in picking up the items.</div>
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So i dont want to hear that the delivery  team tried to call you but you didnt reply</div>
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((The time is 11:16 am While am writing this email ))</div>
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Please note that this is the last email am sending regarding returning items .  </div>
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I want to return items . and i will not cancel this request or change my mind </div>
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<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, March 25, 2023 10:40 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5920143] - 9419818602 Late collection
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<div dir="ltr">Hi Badoor,<br>
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We apologize for the inconvenience caused.<br>
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Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div dir="ltr">We have created a new return request for the items you want to return from order 9419818602 and we are following up on your return with our courier partner to arrange the collection as soonest.</div>
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<div dir="ltr">We rely on UAE's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. <br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br>
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We would request you to please place your order on our website again. We thank you for your understanding and cooperation.<br>
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Again, please accept our sincere apologies for this.<br>
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Hope we are able to meet your expectations. <br>
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Your friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5920143