Subject: New Reply Received - 9421975747 - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 19:14:24 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9421975747 - Delivery  Ticket comment <div dir="auto"><div>Hi,<div dir="auto"><br></div>
<div dir="auto">Thank you for the quick response.</div>
<div dir="auto">Can we please just cancel the shoe rack from this order and keep only the sofa please? I need the sofa, so I dont want to cancel the full order,only to remove the shoe rack please.</div>
<div dir="auto">It would be still okay for free delivery and assemble right?</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Gabriella</div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 25 Mar 2023, 22:46 Landmark Group, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Gabriella,<br><br>Thank you for reaching out to us,</div>
<div><br></div>
<div dir="ltr">We can see that order 9421975747 was placed on 25/03/2023 and will be delivered &amp; assembled in your home on 04/04/2023 between 10-2 PM.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We are sorry to inform you that we can not add any item to any order after the order is placed successfully by customer. In this case you can cancel this order to place a new order for the items you want.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please note that the transaction for order 9421975747  has only been authorized and not captured by us.</div>
<div dir="ltr">If a transaction is not captured, after cancellation it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
<div dir="ltr">
<br>Kindly confirm if you want to cancel the order so we can assist you further.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We are looking forward to hearing from you soon.<br>Thank you for your help!<br><br>Your Friends,<br>The Support Team.<br>
</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5924535