Subject: Note Added - [#5911419] 9420601353 - C&C Missing Item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 13:48:45 +0000

Hi ,    homebox siliconma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5911419    Subject:  9420601353 - C&C Missing Item   Requester: Maggy’s    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear Team,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
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<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
We have handed over the complete items to customer without opening any of them.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Total Boxes are 7 and all are well packed she didn't even ask to any one to open and show to check the available quantity inside the boxes. </div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
CCTV potage shared  for the reference purpose.<span><a href="https://landmarkgroup-my.sharepoint.com/:v:/p/homebox_siliconma/EQAhpsdKqB9NmZ8KajP-R2sBFmMH0SFo7EoWHxBd2kjM0A" rel="noreferrer" id="OLK_Beautified_9b21e34a-0f94-0651-6e00-32acccd376a1" class="OWAAutoLink eScj0 WSYlv" style="padding: 0px 1px; border-radius: 2px; user-select: all; background-color: rgb(244, 244, 244)"><img alt="" style="width: 16px; height: 16px; vertical-align: middle; padding: 1px 2px 2px 0px" src="https://res-h3.public.cdn.office.net/assets/mail/file-icon/png/video_16x16.png">Video
 2023-03-25 at 5.37.37 PM 1.mp4</a></span> Please find. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, March 25, 2023 11:53 AM<br>
<b>To:</b> Uttaran Roy &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; homebox siliconma &lt;[email-masked]&gt;; homebox siliconsm &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5911419] - 9420601353 - C&amp;C Missing Item
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<div>You don't often get email from [email-masked]. <a href="https://aka.ms/LearnAboutSenderIdentification" rel="noreferrer">
Learn why this is important</a>
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<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div dir="ltr">Escalation - 1<br>
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Hi Uttaran,<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
<strong dir="ltr" style="box-sizing:border-box; font-weight:700">C&amp;C Missing Item</strong>
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<br style="box-sizing:border-box">
Order Number: 9420601353<br style="box-sizing:border-box">
AWB: 942060135399990001</div>
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Store Code: 29072</div>
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Order Date: Mar 18, 2023</div>
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Collection Date: 22/03/2023</div>
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Missing Item: 163622536 - Calla Deluxe Fawakeh Fragrance Oil - 60 ml <strong style="box-sizing:border-box; font-weight:700">
(AED 29)</strong><br style="box-sizing:border-box">
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Issue Description: <strong dir="ltr" style="box-sizing:border-box; font-weight:700">
As per Cx, the order was packed in the store in front of her, and confirmed that the item is missing (163622536). </strong><br>
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As per the relevant team for the order shipment, the item was packed and dispatched at the same time as all the other items.<br>
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<strong dir="ltr" style="box-sizing:border-box; font-weight:700">Please check and do the needful.</strong><br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Thanks &amp; Regards,<br style="box-sizing:border-box">
Ali Adil</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Thu, 23 Mar at 9:37 PM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
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Hi Team,<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
<strong dir="ltr" style="box-sizing:border-box; font-weight:700">C&amp;C Missing Item</strong>
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<br style="box-sizing:border-box">
Order Number: 9420601353<br style="box-sizing:border-box">
AWB: 942060135399990001</div>
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Store Code: 29072</div>
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Order Date: Mar 18, 2023</div>
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Collection Date: 22/03/2023</div>
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Missing Item: 163622536 - Calla Deluxe Fawakeh Fragrance Oil - 60 ml <strong style="box-sizing:border-box; font-weight:700">
(AED 29)</strong><br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Issue Description: <strong>As per Cx, the order was packed in the store in front of her, and confirmed that the item is missing (163622536). Please advise further.</strong><br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Thanks &amp; Regards,<br style="box-sizing:border-box">
Aws.</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Thu, 23 Mar at 3:31 AM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
<div style="font-size:14px">
<div dir="ltr">Hi Team,<br>
<br>
<strong dir="ltr">​C&amp;C Missing Item</strong> </div>
<div dir="ltr">
<br>
Order Number: 9420601353<br>
AWB: 942060135399990001</div>
<div dir="ltr">Store Code: 29072</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Order Date: Mar 18, 2023</div>
<div dir="ltr">Collection Date: 22/03/2023</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Missing Item: 163622536 - Calla Deluxe Fawakeh Fragrance Oil - 60 ml
<strong>(AED 29)</strong><br>
<br>
Issue Description: Cx complained that (163622536) was not packed along with other items.</div>
<div dir="ltr">Kindly check and confirm if this item was packed along with other items.<br>
<br>
Thanks &amp; Regards,<br>
Aws.</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Wed, 22 Mar at 9:53 PM <span class="x_separator">
, Maggy’s &lt;[email-masked]&gt; wrote:
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Maggy’s</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_6f42d69673fb4998685e834b0f4ae9570508d7768d96684144f94ae7fa5f61f2/img_u5meg9lbns_540326438c4686853a4f8cf5c7d2d18b6d07bc70218b2b2b4fb3cbcbbb5ae6cb.jpeg">
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:33 PM, 22nd Mar</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Maggy’s</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>Hello, I have went today and collected my order</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Maggy’s</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>This item was not packed</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:33 PM, 22nd Mar</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Maggy’s</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>Please process refund as I will definitely not go back and collect a piece of 29 AED</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:34 PM, 22nd Mar</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>Even though I have asked the staff 3 times why I didn’t check my items BEFORE packing they have assured me everything will be there. Now this item is missing</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:35 PM, 22nd Mar</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>Thank you</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Hello, my name is Aws , Please give me a few moments while I review and process your request. I will get back shortly.</div>
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<div style="color:#999999; font-size:11px; clear:right">09:42 PM, 22nd Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
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<div>I do apologise for any inconvenience caused. We try and maintain a very high level of service/products.<br>
This is definitely not in keeping with our standards.</div>
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<div style="color:#999999; font-size:11px; clear:right">09:45 PM, 22nd Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
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<div>We apologize to you for this but we will need to check the issue with the store team before then we will get back to you with updates</div>
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<div style="color:#999999; font-size:11px; clear:right">09:45 PM, 22nd Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Kindly share with us pic showing the items collected and confirm how many items did you collect today</div>
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<div style="color:#999999; font-size:11px; clear:right">09:45 PM, 22nd Mar</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Maggy’s</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>I have collected all items apart from this one in the picture</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:46 PM, 22nd Mar</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Maggy’s</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>Only one item I didn’t collect, rest is all correct and here</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:46 PM, 22nd Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>I will raise the issue immediately to the concerned team and we will get back to you with updates at [email-masked]</div>
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<div style="color:#999999; font-size:11px; clear:right">09:49 PM, 22nd Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Thank you for your patience &amp; coopration, Maggy’s</div>
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<div style="color:#999999; font-size:11px; clear:right">09:49 PM, 22nd Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Is there anything else I can assist you with today?</div>
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<div style="color:#999999; font-size:11px; clear:right">09:50 PM, 22nd Mar</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Maggy’s</div>
<div></div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>No</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:51 PM, 22nd Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Please feel free to come back and chat with us if you have any queries in the future.<br>
My name is Aws and have a wonderful day!</div>
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<div style="color:#999999; font-size:11px; clear:right">09:53 PM, 22nd Mar</div>
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<td style="text-align:center"><span style="font-size:13px; color:#999">View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/723247736209898" rel="noreferrer" style="font-weight:500; color:#999; text-decoration:none">
Freshchat</a></span></td>
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