Subject: Note Added - [#5905764] 9416783178 - Damaged WWD Pending complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 16:49:18 +0000 (UTC)

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5905764    Subject:  9416783178 - Damaged WWD Pending complaint   Requester: Shanoj    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM857F80E03ED347F1A3B51DA2847EB5F4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">We have raised for replacement and waiting for WH approved once done will arrange ASAP.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, March 23, 2023 7:20 AM<br>
<b>To:</b> HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5905764] - 9416783178 - Damaged WWD Pending complaint</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Damaged WWD Pending complaint</span></strong><b><br>
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Order Number: 9416783178<br>
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CRM: 4705543<br>
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Issue Description: (Vita Wall Unit with Storage up to 55 inches - Multicolour)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">As per the inspection report, Vita Wall Unit's big drawer front part has damage. need to replace the mentioned part.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">The replacement has been approved but it is still pending. Kindly arrange it as soonest.</span></div>
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<b><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><img width="476" height="135" style="width:4.9583in;height:1.4062in" id="_x0000_i1043" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTUyMzQzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZpsHagpT_5csfumUpFN1gLHXHCxVhMBEKI8mqUn4pxw"></span></b><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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Thanks &amp; Regards,<br>
Ali Adil</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Wed, 22 Mar at 4:26 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Damaged WWD Pending complaint</span></strong><b><br>
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Order Number: 9416783178<br>
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CRM: 4705543<br>
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Issue Description: (Vita Wall Unit with Storage up to 55 inches - Multicolour​)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">As per the inspection report, Vita Wall Unit's big drawer front part has damage. need to replace the mentioned part.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">The replacement has been approved but it is still pending. Kindly arrange it as soonest.</span></div>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 10 Mar at 2:31 PM
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<span style="font-size:9.0pt;color:#6F7071">Shanoj</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:25 PM, 10th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Good afternoon</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Dear Customer, this is Laith, How I can assist you today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:25 PM, 10th Mar</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Could you please update me the status of above</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please allow me a moment and I will check on this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:25 PM, 10th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">kindly note that , your request has raised on 7 Mar , it will take 3 to 5 days form the request date , then team will visit you</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:27 PM, 10th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">This was your previous response</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">please note that , team will visit you within 2 days</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:28 PM, 10th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Please make sure to attend the case on priority since the damaged piece was delivered</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">sure , team will visit you and will resolved the issue</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:30 PM, 10th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:30 PM, 10th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shanoj</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">This is the only thing</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:30 PM, 10th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shanoj</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/img/sun.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:31 PM, 10th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting
 with us and we hope you have a wonderful day. Goodbye!</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:31 PM, 10th Mar</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/718658119720421" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5905764:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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