Subject: Note Added - [#5912141] 9418393449 - WWD pending Delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 16:34:59 +0000 (UTC)

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5912141    Subject:  9418393449 - WWD pending Delivery   Requester: Jennifer    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM2AE0E9F2410A4675A9B44C4A9D016831" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, March 23, 2023 2:34 AM<br>
<b>To:</b> HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5912141] - 9418393449 - WWD pending Delivery</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">WWD pending Delivery</span></strong><b><br>
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Order Number: 9418393449<br>
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CRM: 4736141<br>
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Issue Description: (Audrey End Table with Drawer - Multicolour)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Back panel missing part no: 5 boxes no: 1/1. Issue the above-mentioned parts.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 23 Mar at 2:27 AM
<span class="separator">, Jennifer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">So my order finally arrived, but the workmen assembled them back to front and left with pieces missing. I am beyond disappointed with the service I have received. I have attached
 photos for your reference. </span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System"><img width="4032" height="3024" style="width:42.0in;height:31.5in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTU4MDMwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t_dYEmgu-hCZZI5JhYd8DUab4rYY-SQv6FPaASXbC7w" data-id="2044015580306"><img width="4032" height="3024" style="width:42.0in;height:31.5in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTU4MDMwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qrnVg23jgcf07LaLJ4BlzqWk3EEag5gLi7KAMSKUDwg" data-id="2044015580307"></span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System">On 16 Mar 2023, at 16:17, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Jennifer,<br>
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Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer">www.homeboxstores.com</a>.<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We have reviewed your case , unfortunately since your number was not reachable when team contacted you on 13th &amp; 14th Mar for the delivery confirmation on number 585783811 , they have put it on hold . we have checked the available dates and unfortunately we
 couldn't find any available slot before 22nd Mar Slot2(14:00-18:00) , therfore we will not be able to prepone the delivery .<br>
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We request you to allow us this opportunity and we will ​deliver your order .<br>
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<span style="color:#183247;background:#F5F7F9">Once again, sincere apologies and thank you for your patience.</span><br>
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Feel free to get in touch with us for further assistance.<br>
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Your Friends,<br>
The Homebox Support Team</span></div>
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