Subject: Note Added - [#5911419] 9420601353 - C&C Missing Item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 13:47:09 +0000 (UTC)

Hi ,    Vaishak Piriyarath added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5911419    Subject:  9420601353 - C&C Missing Item   Requester: Maggy’s    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">The item <span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
163622536 - Calla Deluxe Fawakeh Fragrance Oil - 60 ml <strong><span style='font-family:"Segoe UI",sans-serif'>(AED 29)
</span></strong><strong><span style='font-family:"Segoe UI",sans-serif;font-weight:normal'>of the
</span></strong>Order Number: 9420601353 was packed and dispatched at the same time with all the other items.</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks &amp; Regards,</span></div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, March 23, 2023 3:32 AM<br>
<b>To:</b> homebox siliconma &lt;[email-masked]&gt;; homebox siliconsm &lt;[email-masked]&gt;; Vaishak Piriyarath &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Uttaran Roy &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5911419] - 9420601353 - C&amp;C Missing Item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>​C&amp;C Missing Item</span></strong>
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Order Number: 9420601353<br>
AWB: 942060135399990001</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order Date: Mar 18, 2023</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Missing Item: 163622536 - Calla Deluxe Fawakeh Fragrance Oil - 60 ml
<strong><span style='font-family:"Segoe UI",sans-serif'>(AED 29)</span></strong><br>
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Issue Description: Cx complained that (163622536) was not packed along with other items.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly check and confirm if this item was packed along with other items.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 22 Mar at 9:53 PM
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hello, I have went today and collected my order</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">This item was not packed</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Please process refund as I will definitely not go back and collect a piece of 29 AED</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Even though I have asked the staff 3 times why I didn’t check my items BEFORE packing they have assured me everything will be there. Now this item is missing</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hello, my name is Aws , Please give me a few moments while I review and process your request. I will get back shortly.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I do apologise for any inconvenience caused. We try and maintain a very high level of service/products.<br>
This is definitely not in keeping with our standards.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We apologize to you for this but we will need to check the issue with the store team before then we will get back to you with updates</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Kindly share with us pic showing the items collected and confirm how many items did you collect today</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I have collected all items apart from this one in the picture</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Only one item I didn’t collect, rest is all correct and here</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I will raise the issue immediately to the concerned team and we will get back to you with updates at
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for your patience &amp; coopration, Maggy’s</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:49 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:50 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Maggy’s</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">No</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:51 PM, 22nd Mar</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please feel free to come back and chat with us if you have any queries in the future.<br>
My name is Aws and have a wonderful day!</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:53 PM, 22nd Mar</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/723247736209898" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5911419:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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