Subject: New Reply Received - 29020102179720211122 - Mattress Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 18:17:18 +0000 (UTC)

Hi Aws Adra,  The customer has responded to the ticket.  29020102179720211122 - Mattress Complaint  Ticket comment <div>Hi Team,
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<div>Dear sir/mam <br>
<div>On email below - it’s a polite reminder that no one has contacted after we submitted details and registered the Coustomer complaint on the subject </div>
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<div>Could you please help in letting us know the further details and when will you resolve it </div>
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<div>Thank you </div>
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<div dir="ltr">Qadeer Hussain
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<div>On 04-Mar-2023, at 16:44, Qadeer Hussain &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi and thank you for your email 
<div>In the sent attachments and the order no that you referred - under quantity there are two mattresses. </div>
<div>And one is in the other one </div>
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<div>I am attaching again all the invoices plz </div>
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<div>Thank you </div>
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<div dir="ltr"><img src="cid:8C500E7A-DA7B-4C18-A67E-54739FB80F4A" alt="IMG_0733"></div>
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<div dir="ltr"><img src="cid:C0DE293B-0CE5-4A22-8DA1-145E23636CAC" alt="IMG_0733"></div>
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<blockquote>On 04-Mar-2023, at 14:46, Home Box &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Qadeer ,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused, <br>
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We kindly ask you to send the invoice copy with more clearer on invoice number , as per I checked there is only 1 mattress (<span style="white-space:pre" dir="ltr">   </span>I-Dream 200 x200 x25 cm Pocket Spring Matt<span style="white-space:pre" dir="ltr">ress</span>
 ) that purchased on 23-Nov-2021 with order number 29020606427020211123</div>
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<div>We appreciate your patience.</div>
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<div dir="ltr">we are looking to hear you soon </div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044015492713'>IMG_0735.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5787593