Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 07:05:51 +0000 (UTC)

Hi Aws Adra,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi ,<div dir="auto"><br></div>
<div dir="auto">Attaching the invoice and photo as requested</div>
<div dir="auto"><br></div>
<div dir="auto">The mattress gets pressed when in use this creating a bend in the structure.</div>
<div dir="auto"><br></div>
<div dir="auto">This has happened right after 1 day of usage.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Vishnu</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Mar 22, 2023, 2:20 AM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5899511</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Aws Adra : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Vishnu,<br><br>
</div>
<div dir="ltr">
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused.</div>
<div dir="ltr"><br></div>
<div dir="ltr">As per our policy, Funriutre can be returned after delivery. We do, however, provide warranty and maintenance services on all furniture items. <br>
</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We request you to please share your invoice pic with us and more details on the mattress issue with an image showing the issue so that we can investigate further and assist you accordingly with this.<br><br>
</div>
<div>We are looking forward to hearing from you soon. Thank you for your help!</div>
<div><br></div>
<div>Your Friends,</div>
<div><span dir="ltr">The Support Team.</span></div>
</div>
</div></div>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>

Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044015428375'>IMG-20230322-WA0000~2.jpg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044015428376'>PXL_20230321_075112558~2.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5899511