Subject: New Reply Received - 29001003636220220205 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 03:33:17 +0000

Hi Aws Adra,  The customer has responded to the ticket.  29001003636220220205 - Damaged WWD  Ticket comment <div style="direction: ltr">Ok. </div>
<div style="direction: ltr">I will see what the consumer rights will say after i raise this with them. </div>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 22 Mar 2023, at 3:32 AM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Fahad,<br><br>Thank you for shopping at HomeBox,<br><br>We sincerely apologize for the inconvenience caused.<br><br>We would like to inform you that ​as per the team update, the bed damage is usage damage and we will not be able to assist you further with this issue.</div>
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<div dir="ltr">As per our policy,<span style='color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'> the limited warranty for furniture items covers manufacturers' defects only and does not cover any usage damage or misuse.</span> </div>
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<div dir="ltr">We thank you for your understanding and cooperation. <br><br>Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5861703