Subject: Note Added - [#5896814] 165240504 - Item Query
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 06:42:23 +0000

Hi ,    Zulema Pereira added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5896814    Subject:  165240504 - Item Query   Requester: Gabriella Abello    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Its not possible for the below product</span></div>
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​Item: <a href="https://www.homeboxstores.com/ae/en/Kids-%26-Youth/Beds-%26-Bed-Sets/Bunk-Beds/HOME-BOX-Halmstad-Bunk-Bed-with-Storage---90x190-cm/p/165240504" rel="noreferrer">
Halmstad Bunk Bed with Storage - 90x190 cm</a> – 165240504</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>thought we have other ranges below in which ladder can be fixed in both position
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<div class="MsoNormal"><a href="https://www.homeboxstores.com/ae/en/Kids-and-Youth/Beds-and-Bed-Sets/Bunk-Beds/HOME-BOX-Vanilla-Twin-Bunk-Bed---90x200-and-140x200-cm/p/163443378" rel="noreferrer">Shop Vanilla Twin Bunk Bed - 90x200 and 140x200 cm Online | Home Box UAE (homeboxstores.com)</a></div>
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<div class="MsoNormal"><a href="https://www.homeboxstores.com/ae/en/Kids-and-Youth/Beds-and-Bed-Sets/Bunk-Beds/HOME-BOX-Vanilla-Metal-Single-Loft-Bed---90x200-cm/p/163443384" rel="noreferrer">Shop Vanilla Metal Single Loft Bed - 90x200 cm Online | Home Box UAE (homeboxstores.com)</a></div>
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<div>From: Haritha Das &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, March 21, 2023 10:07 AM<br>
<b>To:</b> Zulema Pereira &lt;[email-masked]&gt;; Mehran Wandrick &lt;[email-masked]&gt;<br>
<b>Cc:</b> Faizal Maradeya &lt;[email-masked]&gt;; Qusra Kulsum &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5896814] - 165240504 - Item Query</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Dear
<a id="OWAAME9B2DD6643C2426CBF9BC401D058EC03" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Cambria",serif;text-decoration:none'>@Zulema Pereira</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Its not possible . we have other ranges below in which ladder can be fixed in both position
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<div class="MsoNormal"><a href="https://www.homeboxstores.com/ae/en/Kids-and-Youth/Beds-and-Bed-Sets/Bunk-Beds/HOME-BOX-Vanilla-Twin-Bunk-Bed---90x200-and-140x200-cm/p/163443378" rel="noreferrer">Shop Vanilla Twin Bunk Bed - 90x200 and 140x200 cm Online | Home Box UAE (homeboxstores.com)</a></div>
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<div class="MsoNormal"><a href="https://www.homeboxstores.com/ae/en/Kids-and-Youth/Beds-and-Bed-Sets/Bunk-Beds/HOME-BOX-Vanilla-Metal-Single-Loft-Bed---90x200-cm/p/163443384" rel="noreferrer">Shop Vanilla Metal Single Loft Bed - 90x200 cm Online | Home Box UAE (homeboxstores.com)</a></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Haritha Das</span></div>
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<b>From:</b> Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 21, 2023 9:06 AM<br>
<b>To:</b> Haritha Das &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mehran Wandrick &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Faizal Maradeya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qusra Kulsum &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5896814] - 165240504 - Item Query</div>
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<div class="MsoNormal">Dear Hari,</div>
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<div class="MsoNormal">Please help with query,</div>
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<strong><span style="font-family:-apple-system">​Item Query</span></strong><b><br>
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​Item: <a href="https://www.homeboxstores.com/ae/en/Kids-%26-Youth/Beds-%26-Bed-Sets/Bunk-Beds/HOME-BOX-Halmstad-Bunk-Bed-with-Storage---90x190-cm/p/165240504" rel="noreferrer">
Halmstad Bunk Bed with Storage - 90x190 cm</a> - 165240504<br>
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Issue Description: Cx wants to know if the bed can be assembled like the shelves on the right and ladder on the left side.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check and confirm.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="397" height="316" style="width:4.1319in;height:3.2916in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTMwNTQxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.crtfZASb7oqqDcQ_UFTvZ8CsbUp5PUbjiGsm9MpI3xM"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 21, 2023 2:08 AM<br>
<b>To:</b> Faizal Maradeya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5896814] - 165240504 - Item Query</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">​Item Query</span></strong><b><br>
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​Item: <a href="https://www.homeboxstores.com/ae/en/Kids-%26-Youth/Beds-%26-Bed-Sets/Bunk-Beds/HOME-BOX-Halmstad-Bunk-Bed-with-Storage---90x190-cm/p/165240504" rel="noreferrer">
Halmstad Bunk Bed with Storage - 90x190 cm</a> - 165240504<br>
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Issue Description: Cx wants to know if the bed can be assembled like the shelves on the right and ladder on the left side.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check and confirm.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="397" height="316" style="width:4.1319in;height:3.2916in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTMwNTQxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.crtfZASb7oqqDcQ_UFTvZ8CsbUp5PUbjiGsm9MpI3xM"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 20 Mar at 7:09 PM
<span class="separator">, Gabriella Abello &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I cannot buy something that I am not sure I can assembly the way I want it to be.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Is it possible to check with the producer?</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 20 Mar 2023 at 1:38 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Gabriella​,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We sincerely apologize for any inconvenience caused, <br>
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We would like to inform you that , we can not confirm for the Assembling way , you can check with our team for the same in the date of delivery </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">thank you for your patience.<br>
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Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Your Friends,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5896814:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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