Subject: Note Added - [#5842851] 29027201704820230211 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 15:50:22 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5842851    Subject:  29027201704820230211 - Damaged WWD   Requester: Meenu    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM2408B6D9B97D4999A4F1259C0395AFCB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">We have tried on 16<sup>th</sup> march but cx were not available so we reschedule ASAP.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, March 20, 2023 4:23 AM<br>
<b>To:</b> Abdul Hameed Rasheed &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5842851] - 29027201704820230211 - Damaged WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Escalation Level 1,</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Abdul Hameed,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged WWD - Pending Replacement </span></strong><b><br>
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Order Number: 29027201704820230211<br>
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CRM: 4702585 - 4715219<br>
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Issue Description: (P-Cooper 90 x190 Cabin Bed W/Pull-Out Bed)<br>
Cx complained that the pullout bed is broken. The replacement was approved.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly inform us when it can be arranged so we can confirm Cx's availability</span></div>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 19 Mar at 3:16 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged WWD - Pending Replacement </span></strong><b><br>
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Order Number: 29027201704820230211<br>
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CRM: 4702585 - 4715219<br>
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Issue Description: (P-Cooper 90 x190 Cabin Bed W/Pull-Out Bed)<br>
Cx complained that the pullout bed is broken. The replacement was approved.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly inform us when it can be arranged so we can confirm Cx's availability</span></div>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Tue, 14 Mar at 2:42 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged WWD</span></strong><b><br>
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Order Number: 29027201704820230211<br>
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CRM: 4702585<br>
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Issue Description: (P-Cooper 90 x190 Cabin Bed W/Pull-Out Bed)</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Cx complained that the pullout bed is broken. Kindly check the attached and assist.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 13 Mar at 10:36 PM
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hello, my name is Aws , Please give me a few moments while I review and process your request. I will get back shortly.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for waiting, Meenu </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Kindly note your complaint number 4702585</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for your patience &amp; coopration, Meenu</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:32 PM, 13th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:33 PM, 13th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please feel free to come back and chat with us if you have any queries in the future.<br>
My name is Aws and have a wonderful day!</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:35 PM, 13th Mar</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/710163807143266" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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