Subject: Note Added - [#5870170] 29004105486420230311 - Damaged Matrtess
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 15:31:12 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5870170    Subject:  29004105486420230311 - Damaged Matrtess   Requester: Raphael    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM1F47513895264EB3B7747684362C1DBC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">CRM were raised to CCC manage once approved will do the process accordingly .</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, March 19, 2023 2:30 AM<br>
<b>To:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5870170] - 29004105486420230311 - Damaged Matrtess</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged Mattress Delivered </span></strong><b><br>
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Order Number: 29004105486420230311<br>
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CRM: 4720243<br>
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Issue Description: (P-I-Golden Comfort Lux 120 x200 x25cm Pocket Mattress)</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Cx complained that the mattress delivered to him had a hole and the outer cover is damaged.</span></div>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 18 Mar at 8:57 PM
<span class="separator">, Raphael &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">Raphael </span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1054" src="https://images.freshchat.com/30x30/fresh-chat-names/img/bottle.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It's hard to check the item while the plastic is intact</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:39 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Raphael </span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">we are only able to check it once we removed it in the plastic</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:39 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Raphael </span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Also there is no time check the item as the delivery is on rush.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">The didn't ask me to check the item before delivery</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">after delivery*</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">This is unacceptable</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hello, my name is Aws , Please give me a few moments while I review and process your request. I will get back shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:46 PM, 18th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Please replace the item as it was damaged during delivery</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I was only able to check it after I removed the plastic</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Can you please share a clear picture for the hole</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">* File attached -
<strong><span style='font-family:"Calibri",sans-serif'>File.mp4</span></strong> *
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It was delivered yesterday, I only opened it today, because the bed frame arrived today.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I do apologise for any inconvenience caused. We try and maintain a very high level of service/products.<br>
This is definitely not in keeping with our standards.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Kindly share your email ID for further assistance.</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/img/bottle.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:49 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please allow me a moment and I will check on this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:50 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Raphael </span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/img/bottle.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Please Sir/Ma'am, I need this replaced. This is our first big purchase at Home Box and hopefully you can assist us in this issue</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:50 PM, 18th Mar</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We have registered the complaint no 4720243 and team will be in touch with you within 5-7 days to check &amp; resolve the issue</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 18th Mar</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for your patience &amp; coopration, Raphael
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Again, please accept our apology for this</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Raphael </span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/img/bottle.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you so much</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Raphael </span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/img/bottle.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I really appreciate this Aws.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Raphael </span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/img/bottle.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Where can I follow-up regarding this matter</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We will get back to you on
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> with updates</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">You can also contact us 24/7 on this chat</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:54 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Raphael </span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/img/bottle.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Okay thank you so much</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:54 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:54 PM, 18th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Raphael </span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/img/bottle.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">None for today, thank you Aws for your great customer support.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please feel free to come back and chat with us if you have any queries in the future.<br>
My name is Aws and have a wonderful day!</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:57 PM, 18th Mar</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/722520084713954" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5870170:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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