Subject: New Reply Received - 9418438209 - Pending Refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 11:01:16 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9418438209 - Pending Refund  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/iVm9L_lMpo38_d6_kxjGHQ~~/AALN9wA~/RgRl9Xv2PVcDc3BjQgpkCXZIFGTixoQQUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear team, <br>
<br>
The mentioned shipment was collected and returned back to you by 14/3/2023 2:42:13 PM.
<div>Best regards,<br>
<span class="labelnormal"><span class="labelname_sf">Ali Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>17/3/2023 2:05 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#5855342] - 9418438209 - Pending Refund<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5855342" rel="noreferrer">#5855342</a> raised by ام سالم ([email-masked]).</div>
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<div dir="ltr">Hi Team,<br>
<br>
<strong style="font-weight:700">Pending Refund.</strong><br>
<br>
<strong>Order Number:</strong> 9418438209<br>
<strong>RVP:</strong> SD010074332<br>
<strong>RMA: </strong>1004012689<br>
<br>
Please check if you have received any item under RMA (1004012689) as expected or unexpected as  Cx confirmed that 4 items have been returned but a refund was processed for 1 item only.</div>

<div dir="ltr">
<strong dir="ltr">Warehouse confirm he received 1 item only</strong> </div>

<div dir="ltr">​</div>

<div dir="ltr">Kindly confirm with team for <br>
<br>
Thanks &amp; Regards, <br>
Laith</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 15 Mar at 8:34 PM <span class="separator">, ام سالم &lt;[email-masked]&gt; wrote: </span>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">و هذه الكرسي قد تم ارجاعها مع الكراسي السابقة</span></div>

		<div><span class="separator"><a href="https://www.homeboxstores.com/ae/ar/%D8%A7%D9%84%D8%A3%D8%B7%D9%81%D8%A7%D9%84-%D9%88%D8%A7%D9%84%D8%B4%D8%A8%D8%A7%D8%A8/%D8%A7%D9%84%D9%83%D8%B1%D8%A7%D8%B3%D9%8A/%D9%87%D9%88%D9%85-%D8%A8%D9%88%D9%83%D8%B3-%D9%83%D8%B1%D8%B3%D9%8A-%D9%82%D8%A7%D8%A8%D9%84-%D9%84%D9%84%D8%AA%D8%B9%D8%AF%D9%8A%D9%84-%D8%A8%D8%B9%D8%AC%D9%84%D8%A7%D8%AA-%D8%AF%D9%88%D8%A7%D8%B1%D8%A9-%D9%85%D9%86-%D8%A3%D8%AC%D8%A7%D8%AA%D8%A7/p/161994796" rel="noreferrer">https://www.homeboxstores.com/ae/ar/%D8%A7%D9%84%D8%A3%D8%B7%D9%81%D8%A7%D9%84-%D9%88%D8%A7%D9%84%D8%B4%D8%A8%D8%A7%D8%A8/%D8%A7%D9%84%D9%83%D8%B1%D8%A7%D8%B3%D9%8A/%D9%87%D9%88%D9%85-%D8%A8%D9%88%D9%83%D8%B3-%D9%83%D8%B1%D8%B3%D9%8A-%D9%82%D8%A7%D8%A8%D9%84-%D9%84%D9%84%D8%AA%D8%B9%D8%AF%D9%8A%D9%84-%D8%A8%D8%B9%D8%AC%D9%84%D8%A7%D8%AA-%D8%AF%D9%88%D8%A7%D8%B1%D8%A9-%D9%85%D9%86-%D8%A3%D8%AC%D8%A7%D8%AA%D8%A7/p/161994796</a></span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">08:31 PM, 15th Mar</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ام سالم</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">نعم</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">08:32 PM, 15th Mar</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Aws</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">شكرا لك</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">08:32 PM, 15th Mar</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Aws</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">سوف أقوم برفع المشكلة للفريق المختص لحلها في أسرع وقت وسوف نعود لك بالتحديثات على [email-masked]</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">08:33 PM, 15th Mar</span></div>
		<span class="separator"> </span>
</div>
		</td>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Aws</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">نرجو منك قبول اعتذارنا والسماح لنا بالوقت الكافي</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">08:33 PM, 15th Mar</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Aws</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">شكرا لتفهمك</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">08:33 PM, 15th Mar</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ام سالم</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">العفو</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">08:33 PM, 15th Mar</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Aws</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل هناك شيئ اخر أستطيع مساعدتك به اليوم؟</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">08:33 PM, 15th Mar</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">ام سالم</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">لا شكرا</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">08:34 PM, 15th Mar</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Aws</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">نحن هنا لمساعدتك في أي وقت, ما عليك سوى الرد على هذه المحادثة في حال كان لديك استفسارات أو احتجت أي مساعدة<br>
		كان معك أوس, شكرا لاختيارك هوم بوكس</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">08:34 PM, 15th Mar</span></div>
		<span class="separator"> </span>
</div>
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	<td>
	<table style="margin:10px auto;padding:0 20px;font-family:'helvetica neue' , 'helvetica' , 'arial' , sans-serif;color:#333;line-height:1.4;margin:0px;min-width:100%">
	<tbody>
		<tr>
		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/719677719886371" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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</table>
<span class="separator"> </span>
</blockquote>
</div>
</div>
<br>
</div>

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