Subject: New Reply Received - 29002103623620220319 / Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 05:10:00 +0000

Hi Aws Adra,  The customer has responded to the ticket.  29002103623620220319 / Damaged WWD   Ticket comment <div dir="ltr">Hi good day,<div><br></div>
<div>Thanks for your email.</div>
<div><br></div>
<div>Have you reviewed the request? It seems like there are loopholes.</div>
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<div>If you are going to at this email, I request it on Feb.17, 2023.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTAxMjMxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zmPk218wEB6NACh4hLPOgbFBS7ZIaNuWVgIatvLeYF4" data-id="2044015012312" alt="image.png" width="562" height="344"><br>
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<div>Then you responded the following day.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTAxMjMxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tx12PeqQVkTvi8-xtXHYnUUwGP6yXiyxppndD1OL9I8" data-id="2044015012313" alt="image.png" width="562" height="134"><br>
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<div>I waited for 10-15 days to have someone call me about this but no one did. I even called your customer service number but got no definite answer about the progress of the request.</div>
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<div>I sent another email to you guys, concerning another issue with my furnitures. Thank you for your response on that, then you asked me if someone from your team contacted me about the mattress that I raised.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTAxMjMxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.d_06AQEgKHCX8tWN9wLuj33PIcmHxI2DcO_CN2-_lrQ" data-id="2044015012315" alt="image.png" width="562" height="202"><br>
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<div>So I responded that still, no one is calling.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTAxMjMxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NnkaPw0PpnTBdH7NC5l0mmSS-ucmo-tXRwdWbHPH71o" data-id="2044015012314" alt="image.png" width="562" height="131"><br>
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<div>Now, tell me that my request is only been raised last 4th of March 2023?</div>
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<div>It's been almost a month since I requested this issue with our mattresses and I did not receive any updates.</div>
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<div>Please if you can expedite these things.</div>
<div><br></div>
<div>Items:</div>
<div>1. I Magna Lux 120x200 - 1 piece</div>
<div>2. I Value 90x200 - 2 pieces</div>
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<div>Thank you,</div>
<div><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 17, 2023 at 12:39 AM Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Leonard,<br><br>Thank you for writing back to us,</div>
<div><br></div>
<div dir="ltr">Kindly note that your mattress complaint has been raised on 04/03/2023 and the mattress complaints usually get actioned within 15 days.</div>
<div dir="ltr"><br></div>
<div dir="ltr">​We will get back to you with updates on your mattress complaint within 2-3 days.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team.<br>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044015012316'>29002103623620220319.eml</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044015012317'>[#5723836] - 29002103623620220319.eml</a><br />3. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044015012318'>[#5777370] - 29002103623620220319.eml</a><br />4. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044015012319'>I-value mattres.jpg</a><br />5. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044015012320'>I Magna Lux (1).jpg</a><br />6. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044015012321'>I Magna Lux (3).jpg</a><br />7. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044015012322'>I Magna Lux (2).jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5777370