Subject: Note Added - [#5855745] 9559576854 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 11:35:34 +0000 (UTC)

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5855745    Subject:  9559576854 - Damaged WWD   Requester: Kashif Iqbal    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM80F3FB7BE6A74CE4A6BE2E60AB8F7705" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, March 16, 2023 2:28 AM<br>
<b>To:</b> HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5855745] - 9559576854 - Damaged WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Damaged WWD</span></strong><b><br>
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Order Number: 9559576854<br>
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CRM: 4710808<br>
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Issue Description: (Joyfull 3-Seater Armless Fabric Sofa Bed - Grey)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Cx complained that the sofa's inner spring is damaged and can be seen under the sofa. Kindly check the attached and do the needful.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Wed, 15 Mar at 9:37 PM
<span class="separator">, Kashif Iqbal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi. Had some issue with the products I had bought and I believe its still under warranty.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi, Thank you for contacting HomeBox,</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">My name is Aws.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:30 PM, 15th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Could you please share your order number so that I can assist you further?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Order# 9559576854</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We would need some more details in order to proceed. Could you please click and share some pictures/photos of the damage?</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Can you please share with us picture showing this issue</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I do apologise for any inconvenience caused. We try and maintain a very high level of service/products.<br>
This is definitely not in keeping with our standards.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please allow me a moment and I will check on this for you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Kindly note your complaint number 4710808</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Team will be in touch with you within 3-5 days to check and resolve the issue</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for your patience &amp; coopration, Kashif Iqbal</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:36 PM, 15th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Kashif Iqbal</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/img/burger.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you for your assistance and support on this issue</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:36 PM, 15th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please feel free to come back and chat with us if you have any queries in the future.<br>
My name is Aws and have a wonderful day!</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:37 PM, 15th Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Kashif Iqbal</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/img/burger.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you Aws</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:37 PM, 15th Mar</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/721494648333233" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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