Subject: New Reply Received - Feedback or suggestions
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 02:57:47 +0000 (UTC)

Hi Aws Adra,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>Dear Team,<br><br>Thank you for your response.<br>PFA pictures of the damaged furniture.<br>Please send your team to repair or replace the same.<br><br><br><br>Regards,<br>Joanne Thomas.<br>Contact :+971 52 8666 934<br>Dubai-U.A.E.<br><br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: "Home Box"[email-masked]<br>Sent:Thu, 16 Mar 2023 02:00:42 +0530<br>To: [email-masked]<br>Subject: Re: [#5856080] - Feedback or suggestions<br>
</div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"> 	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"> <div dir="ltr">Hi Joanne,<br>
&gt;<br>
&gt; </div> <div dir="ltr"> <div>Thank you for reaching out to us and giving us the opportunity to serve you.</div> <div>
<br>
&gt;</div> <div dir="ltr">We sincerely apologize for any inconvenience caused</div> <div dir="ltr">
<br>
&gt;</div> <div dir="ltr">As per our policy, Furniture items can only be returned before they are assembled. When our team arrives to deliver and install the items, you may inform them to return the item. Once they are assembled in your house then they cannot be returned. <br>
&gt;<br>
&gt;We do, however, provide warranty and maintenance services on all furniture items.<br>
&gt; </div> <div dir="ltr">​<br>
&gt; </div> <div dir="ltr">We request you to please share with us an image of the item showing the damaged item from order 9403762052 so that we can investigate further and assist you accordingly with this.<br>
&gt;<br>
&gt; </div> <div>We are looking forward to hearing from you soon. Thank you for your help!</div> <div>
<br>
&gt;</div> <div>Your Friends,</div> <div><span>The Support Team</span></div> </div> </div></div>   	        </div> <br>
</blockquote></div>

Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044014898727'>Image_0.HEIC</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044014898728'>IMG_2282.HEIC</a><br />3. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044014898729'>IMG_2280.HEIC</a><br />4. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044014898730'>IMG_2277.HEIC</a><br />5. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044014898731'>IMG_2281.HEIC</a><br />6. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044014898732'>IMG_2279.HEIC</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5856080